Front Office Ambassador (Overnight) - Waldorf Astoria Chicago

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Overnight Front Office Ambassador, you’re not just ensuring an elevated arrival and departure experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby
• Enhance guest stays: Engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience
• Provide expert guidance: Share thoughtful and personalized recommendations on property amenities and local attractions
• Resolve issues with care and urgency: Take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution
• Remain calm and alert: Maintain poise during high-traffic or emergency situations

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.