Dispensary Security Agent

Position: Dispensary Security Agent
Pay: $20 per hour
Hours: Full Time - Open Availability Required: Mornings, Midday, Evenings, Weekends, Holidays
Address: 9880-A Colerain Ave, Cincinnati, OH 45251

Company Info:

King City Gardens (KCG) is a rapidly growing, locally owned and veteran-owned cannabis company founded in 2023. As the only Level 1 cultivator in the region, we serve both the medical and recreational cannabis markets, with more than 50,000 square feet currently under canopy and plans to keep expanding. We also have three dispensaries under The Garden brand in Sycamore Township, Camp Washington, and Colerain! If that wasn’t exciting enough, we recently partnered with Jeeter to manufacture the #1 pre-roll in the world! KCG is the place to grow, make an impact, and help shape the future of the cannabis industry!

Job Description:

The Dispensary Security Agent is responsible for maintaining a safe, secure, and compliant retail environment in accordance with Ohio Division of Cannabis Control (DCC) regulations, internal SOPs, and company standards. This role protects customers, team members, inventory, and company assets while providing a professional and welcoming guest experience. Security Agents serve as the first and last point of contact for customers entering and exiting the dispensary and play a key role in regulatory compliance, incident prevention, and de-escalation.

Responsibilities:

Security & Asset Protection

• Monitor entry and exit points and verify valid government-issued identification before entry.
• Enforce age and access requirements in accordance with Ohio DCC regulations.
• Patrol the sales floor, vault areas, and perimeter while monitoring surveillance systems.
• Patrol our curbside carry out operation.
• Maintain awareness of camera coverage and promptly report blind spots or technical issues.
• Deter theft, diversion, loitering, and suspicious activity.
• Secure the facility at opening and closing in coordination with leadership.
• Other duties as assigned

Compliance & Documentation

• Follow applicable Ohio Administrative Code 1301:18 requirements and internal cannabis control policies.
• Document incidents using company reporting systems.
• Assist with regulatory inspections and audits as requested.
• Maintain visitor logs and vendor check-in procedures.
• Verify delivery transport manifests as directed by management.

Guest & Team Support

• Provide a professional, calm, and welcoming first point of contact for guests.
• De-escalate conflicts using approved techniques.
• Support leadership during disruptive customer situations.
• Communicate clearly with Managers, Supervisors, and Intake teams.
• Maintain orderly and compliant lobby capacity and guest flow.

Emergency Response

• Respond to alarms, disturbances, and emergency situations.
• Follow emergency protocols for fire, severe weather, medical emergencies, and security threats.
• Coordinate with law enforcement or emergency responders when necessary.

Requirements:

• Previous security, law enforcement, military, or asset protection experience.
• Ability to work evenings, weekends, and holidays as scheduled.

• Strong observation and situational awareness.
• Clear communication and conflict resolution.
• Professionalism and sound judgment under pressure.
• Integrity, discretion, and adherence to the chain of command.
• Ability to follow regulatory requirements, company SOPs, and security protocols.
• Customer service and de-escalation skills.

Preferred Skills:

• De-escalation or crisis prevention techniques.
• Knowledge of METRC and regulated inventory environments.
• CPR/First Aid certification.

Preferred Experience:

• Experience in highly regulated industries, such as cannabis, pharmacy, banking, or gaming.

Physical Requirements:

• Ability to stand for extended periods, approximately 8–10 hours.
• Ability to lift up to 30 pounds.
• Ability to respond quickly to emergencies and security incidents.
• Ability to perform regular patrols throughout the dispensary and surrounding perimeter.

Division of Cannabis Control Requirements

• Must be 21+, pass a background check, and obtain and maintain a DCC employee badge.
• Ability to meet background screening requirements consistent with Ohio cannabis industry standards.

• Full-time associates are eligible for health, vision, and dental plans after 30 days.