Hybrid Quality Assurance Associate

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. The Quality Assurance (“QA”) Associate is responsible for day-to-day handling of QA customer correspondence. This includes the daily file and mail merge of customer letters, assembly and mailing of sample retrieval materials and assuring that supplies to do such are available. The QA Associate will also support our client in areas where the two departments merge.

Customers include Health Care Professional, patients, internal employees, and vendors. This is a hybrid position - 3 days onsite in the Wilmington, DE office and 2 days remote. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:
~ Comprehensive benefits including medical, dental, and vision coverage; disability and life insurance; Company-paid holidays so you can rest, recharge, and focus on what matters most

~ Continuous growth opportunities through learning, leadership development, and career advancement support

~ Complete mail merge from Client databases for QA department.

~ Complete reconciliation of adverse event and product complaint reporting.

~ Assist pharmaceutical manufacturing sites with any sample/customer mailing related inquiries.

~ Follow up with internal and external customers when additional information is required on the product quality complaints and adverse events.

~ Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.

~ Meet customer satisfaction levels

~ Participates as required in short-term project work in support of Product Quality Complaint management

~ Assembles mailers to customers for Product Complaint Retrievals.

~ Maintain supply inventory for all correspondence and sample retrievals.

~ Comply with all industry regulations, policies, and procedures of our client and Inizio

Bachelor’s degree or equivalent work-related experience

~ Must have quality/compliance experience within pharmaceutical industry

~ Excellent excel skills required

~ Demonstrated competency using information technology, PCs and databases

~ Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

Equal Opportunity & Inclusion
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law. Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.