Senior Systems Engineer

Key Responsibilities:

Omnissa Horizon

• Deploy, configure, administer and troubleshoot Omnissa Horizon environments, including Connection Servers, Unified Access Gateway (UAG), desktop pools, farms and application publishing.
• Manage desktop provisioning, instant clones, golden images, Horizon Agent upgrades and image optimization.
• Troubleshoot desktop availability, connection failures, session performance, display protocol, printing, and peripheral redirection issues.
• Support user profiles and policies using Dynamic Environment Manager (DEM), where deployed.
• Perform daily pro-active checks, plan upgrades and maintenance activities.

Linux and OLVM\KVM

• Administer Oracle Linux and other enterprise Linux distributions, including installation, configuration, patching, upgrades and troubleshooting.
• Diagnose operating system, boot, CPU, memory, disk I/O, and network performance issues.
• Apply security hardening and remediate vulnerabilities in line with organizational policies.
• Deploy, configure, administer and troubleshoot OLVM and Oracle Linux KVM hosts.
• Manage virtualization infrastructure, including data centers, clusters, hosts, virtual machines, templates, storage domains and logical networks.
• Configure and support high availability, live migration, resource allocation and virtual machine lifecycle operations.
• Diagnose host, virtual machine, storage connectivity, networking and migration issues.
• Support backup and recovery of OLVM\KVM management components and virtual machine workloads and validate recovery procedures.

Operational responsibilities

• Lead technical troubleshooting during critical incidents and provide clear updates to stakeholders.
• Perform root-cause analysis, document findings and implement permanent corrective actions.
• Collaborate with application, network, storage, security and vendor support teams to resolve cross-platform issues.
• Develop automation to improve operational consistency and reduce repetitive tasks.
• Maintain accurate SOPs, architecture diagrams, troubleshooting guides and recovery runbooks.
• Plan and execute changes with documented validation, rollback procedures and risk assessments.
• Mentor junior engineers, conduct knowledge-sharing sessions, and review technical procedures.
• Participate in the 24×7 on-call rotation and troubleshoot critical events.