Supervisor - Retail Sales Floor Operations

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
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REPORTS TO: Store Manager
Retail
To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.
SALES GENERATION

• Meet personal and store sales goals
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Utilize elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
• Ensure all sales related policies and procedures are maintained
• CUSTOMER SERVICE
• Support and encourage staff to provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Assist in the training of sales staff in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
• Participate in inventories
• MERCHANDISING/VISUAL
• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
• Assist in the implementation and maintenance of all merchandising/ visual directives
• Communicate inventory needs to support the business goal

Ensure image and grooming standards are professional and reflective of the brand image, at all times

• Support and assist in follow-up for all training programs and seminars

Minimum 2 years specialty retail experience.
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The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at .
Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.
Local Minimum Wage up to 28.00 USD