Deskside Support

A deskside technician''s job is to provide support and maintenance for a company''s desktop computing environment. They may be responsible for:

Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices

Installation: Installing, configuring, and maintaining hardware and software

Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures

Network support: Troubleshooting network devices to ensure connectivity

Virus detection: Implementing virus detection and eradication procedures

End-user support: Providing end-user assistance in person, by telephone, or via email

Customer service: Acting as a model of customer service excellence for organizational staff members

Some skills that are helpful for a deskside technician include:

Excellent problem-solving and analytical skills

Comprehensive knowledge of computer systems

Strong verbal and written communication skills

Patient, friendly demeanor with a great aptitude for listening