Deskside Support

Introduction:

A deskside technician's role is crucial in providing support and maintenance for a company's desktop computing environment. The primary responsibility of a deskside support technician is to ensure that end-users have all the necessary tools and resources to perform their job efficiently. This position requires a combination of technical expertise, problem-solving skills, and excellent customer service.

Responsibilities:

• Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices.
• Installation: Installing, configuring, and maintaining hardware and software.
• Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures.
• Network Support: Troubleshooting network devices to ensure connectivity.
• Virus Detection: Implementing virus detection and eradication procedures.
• End-user Support: Providing end-user assistance in person, by telephone, or via email.
• Customer Service: Acting as a model of customer service excellence for organizational staff members.

Requirements:

Required Skills:

• Analytical Skill
• Antivirus
• Communication
• Computer Hardware
• Conflict Resolution
• Customer Service
• Network
• Network Support
• Problem Solving
• Technical Support

Preferred Skills:

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems
• Strong verbal and written communication skills
• Patient, friendly demeanor with a great aptitude for listening