Systems Engineer with Security Clearance

SHINE Systems is hiring a Systems Engineer to support our customer in the Aerospace and Defense industry. As a Systems Engineer in this role:

• Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours.
• Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel.
• Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings.
• Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation.
• Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements.
• Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets.
• Maintain and update training materials, feature documentation, and release communications.
• Track and report community support metrics, help desk activity, and weekly/recurring program reports.

Experience and Qualifications

To be eligible for this demanding position, the ideal candidate should demonstrate the following experience and qualifications:
Required Education and Years of Experience:
9 years of experience in Systems or IT-related roles or a highly related field of work with similar scope and responsibilities.
A Bachelor’s degree may be substituted for 4 years of experience and a Master’s Degree may be substituted for 6 years of experience.

Required Qualifications

• Active TS/SCI with active CI Polygraph clearance.
• Strong oral and written communication skills, including experience briefing and training diverse audiences.
• Self-starter and motivated learner with the ability to quickly learn new platforms, tools, and technologies.
• Knowledge of community management concepts and best practices.
• Familiarity with the Intelligence Community mission, intelligence cycle, or similar enterprise collaboration environments.
• Ability to troubleshoot issues, coordinate with stakeholders, and “firefight” service or platform problems.
• Experience engaging users in online collaboration platforms and moderating forums or communities.
• Proficiency with Microsoft Office tools.
• Basic, working knowledge (or ability to learn) HTML, CSS, and JavaScript to support simple page design and user assistance.

Desired Qualifications

• Strong background in communication, with a track record of effectively engaging with customer, program leads, leadership teams, and engineers to convey complex concepts and strategies.

Telework/Remote Availability: No telework approved at this time.

Work Location(s): Annapolis Junction, MD, Washington, DC; or Reston, VA SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.