Office Coordinator / Customer Service / Inside Sales (Oberlin Ohio)

Job Description
Job Description
Company:
The Grounds Guys & Dirty Dog Home Solutions
Location:
In-person home-based office on commercial property in Oberlin
Schedule:
Monday–Friday, 9:00 AM – 5:00 PM
Job Type:
Full-Time
Pay:
Pay Commensurate with Experience – Starting wage
$16-$19 hour
. Incentive pay available. Important – Please Read Before Applying
This role combines customer service, inside sales, phone communication, scheduling, and office coordination
. You will communicate with customers throughout the day helping them understand services, schedule work, and follow up on estimates.

We are looking for someone who is friendly, organized, detail-oriented, punctual, and reliable
, with experience communicating with customers over the phone in a busy office environment. This is not a purely administrative role. The position blends customer support, scheduling, sales conversations, and office coordination
. Position Overview
As
Office Coordinator
, you will be a key team member supporting daily operations for
The Grounds Guys of Avon and
Dirty Dog Home Solutions
.

You will assist customers by answering calls, explaining services, scheduling appointments, and following up to ensure a smooth customer experience. Attention to detail and a friendly, professional phone presence are essential. You will also coordinate communication between customers, sales staff, and production teams to ensure projects run smoothly.

Customer Communication & Sales Support
Answer inbound calls and assist customers with service inquiries
Make outbound follow-up calls on estimates and previous inquiries
Help customers understand services and schedule appointments
Maintain a friendly, professional, and helpful phone presence
Keep detailed notes and manage leads using scheduling software and CRM systems
Administrative & Office Responsibilities
Schedule appointments and manage calendars
Coordinate communication between customers and production teams
Maintain organized records and job details
Assist with general office coordination and workflow
Personnel & Marketing Duties
Run hiring ads and assist with interview scheduling
Assist with onboarding and payroll coordination
Order and manage uniforms and office supplies
Manage social media accounts (Facebook, Instagram, Google)
Respond to Google reviews in a professional manner

Required Skills & Traits
Minimum 1+ year proven phone sales experience preferred
Comfortable asking for the sale and closing deals
Strong communication, active listening, and multitasking skills
Self-directed, organized, and detail-oriented
Must be punctual and reliable
Professional demeanor with residential and commercial decision-makers
Application Instructions
To help us identify candidates with strong attention to detail, please include the words
“Oberlin Office Position” when replying to the agent Maya that reaches out after you submit your resume
.

This small step helps us identify applicants who carefully read the posting and follow instructions. Applications that do not follow these instructions may not be reviewed. Benefits & Perks
Pay Commensurate with Experience – Starting wage
$16-$19 hour
. Paid training and advancement opportunities
Incentive pay available
Vacation after one year
Dental & vision plans available after 30 days
Paid company-recognized holidays after 30 days
Bonuses
Uniforms provided after 30 days
Long-term growth opportunity for the right candidate