L3 Support Analysis

RESPONSIBILITIES

Kforce has a client that is seeking a L3 Support Analysis in Denver, CO.

Essential Functions

• Using domain knowledge and relevant expertise to identify the area of fault (code, environment or configuration) and guide the appropriate team in constructing and implementing the fix
• Responsibility for delivering technical diagnosis and solution prescription within a specific technology expertise and assigned applications
• Demonstrating technical understanding that spans multiple platforms and application-level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems
• Developing technical application support skill sets with detailed technical experience with industry standard platforms such as Google Application Suite, .NET/IIS, Azure Cloud, Microsoft SQL, Kubernetes, RPA and others
• Managing multiple conflicting deadlines and competing priorities
• Building and maintaining relationships within the team and throughout the firm

REQUIREMENTS:

• Kubernetes experience or Azure Kubernetes Services is a must (CKA certification preferred)
• Containerization (e.g. Docker) experience is a must
• Microsoft Azure DevOps (CI/CD pipeline knowledge) is a must (AzDo certification preferred)
• Microsoft Azure Cloud (PaaS), Azure Portal, App Services, Redis cache, App Insights, Blob Storage, Azure Portal experience, RabbitMQ; Work experience is a must
• .NET framework code experience (operational understanding); Intermediate level
• Microsoft SQL (write intermediate queries and understand complex joins); Intermediate level
• Experience creating Linux shell scripting or PowerShell scripting; Experience with authoring new PowerShell scripts
• Experience with kusto query language (KQL)
• Splunk (write queries and understand the data returned)
• Cyberark (manage servers via RDP session)
• ITIL framework understanding (or comparable ITSM framework)
• Possessing technical capabilities, analytical skills and application knowledge
• Able to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented
• Terraform or ARM templates; Nice to have

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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