L2 Desktop System Engineer

Level 2 Desktop Systems Engineer

Hybrid – 3 days per week onsite – Philly, PA

Direct Hire!!!

We’re partnering with a white-glove Managed Service Provider in Philadelphia that is looking to add a Level 2 Engineer to their growing team.  This is a highly visible role where you’ll work directly with clients, support complex IT environments, and play a key part in reducing escalations while helping the business scale.

This is not a traditional help desk role — you’ll have exposure across infrastructure, cloud, networking, and client strategy.

Key Responsibilities:

• Provide Tier 2 support across customer environments
• Troubleshoot and resolve issues across Microsoft 365, networking, and infrastructure
• Support client environments both remotely and onsite
• Assist with project work and new client onboarding
• Collaborate with internal team and leadership

What We’re Looking For:

• 2–5+ years of MSP experience
• Strong Microsoft 365 and networking knowledge
• Experience working in ticketing systems (Autotask preferred)
• Customer-facing communication skills
• Ability to work in a flexible, team-oriented environment

Why Join:

• Tight-knit, collaborative team
• Fast growth with real career progression
• High exposure to leadership and clients
• Strong culture (work hard, support each other)
• Unique perks including Fitler Club membership