Job Title: Technical Program Manager (TPM)

Location: Plano, TX (Onsite)

Experience: 10+ Years

Job Summary

We are seeking an experienced Technical Program Manager (TPM) to lead the planning, execution, and delivery of complex technology programs across enterprise environments. The ideal candidate will have a strong background in technical program management, stakeholder engagement, data analytics, and operational technology, with the ability to translate business needs into scalable technical solutions. Experience with AIOps platforms such as ignio and enterprise monitoring solutions is highly desirable.

Required Skills

Technical Program Management

10+ years of overall IT experience
3-5+ years of Technical Program Management experience
End-to-End Program Delivery
Cross-functional Program Leadership
Technical Project Planning
Program Governance
Risk & Issue Management
Resource Planning
Budget & Timeline Management

Technical & Solution Management

Technical Requirements Gathering
Solution Design
Technology Roadmaps
Technical Documentation
Product Requirements
Operational Technology
Systems Integration
Enterprise Technology Solutions

Data Analytics & Monitoring

ignio AIOps
Data Analytics
Operational Insights
KPI Monitoring
Performance Metrics
Dashboard & Reporting
Predictive Analytics
Monitoring Frameworks

Stakeholder Management

Executive Communication
Business & Technical Stakeholder Management
Customer Engagement
Vendor Coordination
Cross-functional Collaboration
Presentation Skills

Process & Governance

Process Improvement
Standardization
Compliance
Governance Frameworks
Best Practices
Operational Excellence

Business & Leadership

Business Analysis
Customer-Centric Solution Design
Strategic Planning
Decision Making
Leadership
Problem Solving
Change Management

Key Responsibilities

Define technical requirements and solution strategies for enterprise technology programs and operational environments
Lead the execution of technical initiatives, ensuring alignment with organizational standards, timelines, and quality expectations
Partner with project managers, engineering teams, and business stakeholders to deliver programs on schedule
Establish and maintain best practices for technical assessments, operational reviews, and technology governance
Collaborate with internal and external teams to design and implement scalable technology solutions
Develop and maintain program tracking mechanisms to monitor multiple technical initiatives and provide actionable insights
Build monitoring frameworks and dashboards to track customer and operational metrics using analytics and AIOps tools
Communicate technical concepts, project status, risks, and recommendations to executive leadership and cross-functional teams
Identify opportunities for new technology initiatives, process improvements, and automation
Stay current with industry trends, emerging technologies, compliance standards, and operational best practices
Ensure a customer-first approach by translating business needs into technical and product requirements

Preferred Qualifications

Experience with ignio AIOps or similar AIOps/IT Operations platforms
Experience leading enterprise digital transformation or infrastructure modernization programs
Knowledge of Agile, Scrum, SAFe, or Waterfall methodologies
PMP, PgMP, Scrum Master, or Agile certifications preferred
Experience with enterprise monitoring, ITSM, or cloud technologies
Strong background in business process improvement and operational excellence

Technical Program Manager (TPM)

Quick Overview

Job Description