Ohio_Service Desk Analyst_Call Centre exp_w2

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

We are looking to fill a position for Service Desk Analyst in Columbus OH.

2-3 years previous IT Service Desk and/or Call Centre experience required in the following areas.

• · Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.

• · Office 365 admin console experience

• · PowerShell experience creating scripts, etc.

• · MS exchange administration and migration experience

• · Incident Management experience – Managing incidents including business expectations and

• · communication

• · Basic User & Security Group Active Directory administration

• · Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and

• · Office 2007

• · Experience with using and troubleshooting Outlook 2007 within a network environment

• · (permissions, calendar sharing, delegation)

In person interview is acceptable.