Monitoring, I.T and Research Officer - 25hrs

SEFF JOB DESCRIPTION: Monitoring, I.T and Research Officer - 25hrs Responsible to: SEFFsOperationsManager Location:Lisnaskea/FivemiletownorLisburn(withsometravelacrossbusinessthebusiness area as required). Hours of work: PT 25 hours per week until 31stMarch 2028 (possible potential for hrs increase down the line) Salary: (SO1 Point 25)£37,817 Gross per annum pro rata + 6% Pension payable monthly in arrears PurposeoftheRole: The Monitoring, IT and Research Officer will have responsibility for the development, maintenance, and oversight of SEFFs IT systems and infrastructure, ensuring that all technology and digital processes support efficient, secure, and compliant operations. In parallel, the post-holder will lead on research and data analysis across SEFFs software systems, ensuring the organisation has access to accurate information for case management, project monitoring, evaluation, and funding purposes. This role bridges technical management and evidence-based reporting, ensuring that SEFFs programmes, services, and work are underpinned by robust data and digital capability. Keyworkingrelationships: Internal contacts: SEFFsOperationsManager-Reportsto OperationsManager SeniorManagementTeam SEFFEmployees SEFFMembersandfamilies External contacts: SEFFsSoftwaresuppliers SEFFContractors SEFFs Suppliers KeyResponsibilities: 1. Information Technology Management Oversee the operation, maintenance, and development of all IT systems and equipment across SEFF offices and project sites. Manageuseraccounts,accesspermissions,andsystemsecurityprotocolsacrossall platforms. Serve as the first point of contact for internal IT support and troubleshooting. Maintain an IT asset register and ensure regular servicing, replacement, and updates of hardware and software. Liaise with external IT providers to ensure effective support, data protection compliance, and value for money through robust procurement protocols and processes in line with funding body requirements. Implementandmonitordatabackup,cybersecurity,andrecoverysystems. DevelopandmaintaindocumentationforITprocesses,policies,andsystemusage. Ensure compliance with GDPR, UKData ProtectionAct 2018, andSEFFs Data Management Policy. Contributetothedigitaldevelopmentstrategy,identifyingandimplementingnewtoolsor technologies to improve organisational efficiency. Supportdigitalliteracyandconfidenceacrossstaffandvolunteersthroughtrainingand guidance sessions delivery. The Monitoring, I.T and Research Officer will be required to maintain the highest standards of data confidentiality and ethical practice. 2. Research, Data, and Systems Management Leadondatacollection,analysis,andreportingacrossallSEFFcaseandprojectmanagement systems. WorkwithServiceManagerstodesignandmanagedatabasesthatcaptureoutputs, outcomes, and impact indicators. Ensure consistent data entry standards, data integrity, and effective use of systems acrossteams. Producereportsandsummariesformanagement,Board,funders,andexternalstakeholders. Analysedatatrendsandgenerateinsightstoinformservicedelivery,fundingapplications, and strategic planning. Overseeregulardataauditstoensureinformationaccuracyandcompliance. Developdashboardsandvisualreporting tools(e.g.throughExcel, orothersoftware)tomake data accessible and usable for non-technical staff. Manageallresearch requestswithinSEFF,ensuringconfidentiality andethicalhandlingof sensitive information. SupportinternalandexternalevaluationsofSEFFsprogrammes. Contribute to research publications, policy submissions, and presentations as required. 3. Case and Project Management Systems ActasSEFFsleadadministratorforallsoftwaresystemsusedincasemanagement, membership, project tracking, and communications. Managepermissionsanduseraccess,providingtechnicalandproceduralsupporttostaff. Coordinatethedevelopmentoradaptationofdatabasestomeetevolvingprogrammeneeds. Provideguidanceandtrainingtostaffondataentry,recordmanagement,andreporting functions. Ensurethat systemssupport effective monitoringof service user engagement, outcomes, and compliance with funder reporting requirements. 4. Monitoring, Evaluation, and Learning (MEL) Support SEFFs wider monitoring and evaluation framework by gathering quantitative and qualitative data from all project teams. HelpdefineperformanceindicatorsanddeveloptoolstomeasuretheimpactofSEFFswork. Assistwithpreparationofannualreports,fundingbids,andevaluationsbycollatingand interpreting relevant evidence. Promote a culture of continuous improvement byhelping staff use research findings and data analysis to shape future projects and services. 5. IT & Systems Management OverseeCRMsystemsmanagementandimplementationandtrainingnewandexistingstaff. MaintainoversightofSEFFscloud-baseddigitalfilingsystems-Sharepoint. ManageMicrosoft365administration(newstarters,leavers,permissions). MaintainITequipmentregisters. CoordinateexternalITcontractorsandmanageserviceagreements. SupportwebsiteupdatesincollaborationwiththeChiefExecutiveandOperationsManager. Lead implementation and monitoring of time management system- BLIP. Essential Criteria: Relevant degree level qualification in IT, data management, research, or a related field & 2 yearsprovenexperienceinmanagingorassistingtheITdepartmentofanorganisationand providing first line technical support. or Minimum3yearsprovenexperienceinmanagingtheITdepartmentofanorganisationand providing first line technical support. Stronganalyticalanddatamanagementskills,withexperienceinExcel, AdvicePro,or equivalent database tools. UnderstandingofGDPR,dataprotection,andinformationgovernance. Excellentattentiontodetail,accuracy,andconfidentialityinhandlingsensitivedata. Strongwrittenandverbalcommunicationskills,withtheabilitytopresentdataclearlyto varied audiences. Provenorganisationalandtimemanagementskills A proactive and problem-solving mindset. Desirable Criteria: Experienceinthevoluntary/communitysectororwithavictims/survivorssupportorganisation. KnowledgeofAdvicePro,CRMsystems,orbespokecasemanagementsoftware. Experiencesupportingmonitoringandevaluation(M&E)orresearchprojects. Full UK driving licence and access to transport. Employee Value Proposition: Agenerousannualleaveallowance Paidsicknessleave AbonusleavedayatChristmas Hybridandflexibleworkingopportunities Flexibleofficehours AStaffWellnessFramework EmployeeAssistanceProgram Financial support and investment towards CPD training opportunities Great workplace culture and team-building events

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