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Product Support Advisor - FIFO

Cummins All FunctionsNewman🇦🇺Australia

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationNewman, Australia
5SCompliance

Job description

In this role, you will make an impact in the following ways:
  • Perform advanced diagnostics, repairs, overhauls, and rebuilds on Cummins High Horsepower engines in a field‑service environment with minimal supervision.
  • Support Rio Tinto’s mining operations by ensuring maximum fleet availability, reliability, and operational safety.
  • Carry out scheduled and unscheduled preventative maintenance, following Cummins and OEM procedures.
  • Interpret complex engine system interactions—including fuel systems, electronic controls, cooling, exhaust/aftertreatment, and driveline—to accurately identify and resolve root causes.
  • Provide onsite customer support, manage expectations, and communicate technical outcomes clearly and professionally.
  • Coach, mentor, and support junior technicians and apprentices, including reviewing repair plans, parts interpretation, and workflow accuracy.
  • Complete all service documentation, warranty claims, technical notes, and diagnostic reports within Cummins systems.
  • Identify potential sales or service opportunities, such as component upgrades, parts requirements, or preventative maintenance improvements.
  • Maintain company tooling, equipment, and service vehicle in safe, clean operating condition.
  • Comply with all Cummins and Rio Tinto Health, Safety & Environmental (HSE) requirements, participating actively in hazard reporting, Take 5s, and continuous safety improvement initiatives.
  • Escalate complex technical issues through defined Cummins technical escalation channels to ensure timely and accurate resolution.

To be successful in this role you will need the following:

  • Significant field service experience with expert‑level technical capability in Cummins High Horsepower (HHP) engines (QSK19, QSK38, QSK50, QSK60).
  • Proven experience working on large mining fleets, including:
    • Komatsu 830E haul trucks
    • Komatsu WA1200 loaders
    • Komatsu PC550 excavators
    • Hitachi EX5600‑7 excavators
  • Ability to interpret and use Cummins INSITE, electronic diagnostic tools, technical publications, and troubleshooting workflows.
  • Strong problem‑solving and decision‑making skills when working with high‑complexity systems and remote field conditions.
  • Excellent communication skills with a strong customer‑service focus.
  • Vocational trade qualification (Cert III Heavy Diesel or equivalent); Apprentice‑trained Engine Technician preferred.
  • Valid driver’s license and ability to meet site access, medical, and compliance requirements.
  • Safety‑first mindset with a strong commitment to following processes, assessing risk, and contributing to a zero‑incident workplace.

Rio Tinto Hope Downs 4

8/6 Roster Day shift Only

HHP Experience Required

Field Service Experience essential

Looking after fleet Komatsu 830Es, Komatsu WA1200, Komatsu PC550, Hitachi EX5600-7

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