L1 Operation Support Engineer

Job Title: L1 Operation Support Engineer

Job Location: Phoenix AZ | Onsite 5 days a week

Shift Time: 02:00 PM to 11:00 PM Phoenix Time

Description:

AgreeYa is a global Systems Integrator and is seeking an experienced , Operation Support Engineer to join our growing team. Join our dynamic team as a L1 Operation Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale environments. You'll troubleshoot complex issues, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly

Job Responsibilities :

• Monitor servers, applications, and network infrastructure using tools like Nagios, Zabbix, SolarWinds, or similar.
• Respond to server alerts and incidents related to CPU, memory, disk usage, service failures, backups, and hardware status.
• Perform initial diagnostics and troubleshooting of Linux and/or Windows servers.
• Escalate issues to Level 2/3 teams as needed, following escalation protocols.
• Document incidents, actions taken, and resolutions in the ticketing system (e.g., Jira, ServiceNow).
• Execute routine server maintenance tasks (log rotation, script executions, etc.) as per SOPs.
• Assist in patch management and server reboots during maintenance windows.
• Maintain awareness of ongoing issues, scheduled maintenance, and outages.

Education Required:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others.

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics.