Customer Account Representative

TSG - The Sheridan Group seeks a Customer Account Representative to support strategic communications and public affairs campaigns for corporate, nonprofit, and association clients. In this client-facing role, you'll manage day-to-day account needs, coordinate timelines and deliverables, and prepare briefs, reports, and presentations. You'll track policy and media developments, monitor campaign performance, and support content development and research. Working in a collaborative, high-performance boutique firm, you'll partner closely with senior leaders on high-impact advocacy and reputation initiatives.

Responsibilities

• Serve as primary contact for assigned client accounts, ensuring timely, high-quality service
• Support execution of strategic communications and public affairs campaigns
• Coordinate project timelines, deliverables, and internal resources across small client teams
• Prepare briefing materials, status reports, and client-ready presentations
• Track media, policy, and stakeholder developments relevant to client issues
• Maintain accurate account documentation, budgets, and activity reports
• Assist with drafting emails, memos, and basic client communications
• Monitor campaign performance and compile metrics for client reporting
• Participate in client calls and meetings, capturing action items and follow-ups
• Collaborate with senior staff on new business research and proposal support

Required Skills

• Client account management
• Project coordination
• Strategic communications support
• Public affairs and advocacy familiarity
• Business writing and editing
• Research and analysis
• Presentation preparation (Power
• Point/Keynote)
• Media and policy monitoring tools
• CRM or account tracking tools
• MS Office or Google Workspace proficiency