Director, Region Order Management

The Director, Region Order Management leads Region Managers and specialized order management activities, including Concentrate and Vendor Managed Inventory, across the North American Operating Unit (NAOU). This role partners cross-functionally with End-to-End Planning, Transportation, Customer Service, Co-Manufacturing, Customer Solutions, Sales, and other supply chain teams to ensure shipping facilities can effectively manage and execute their planned daily/weekly order volume. The Director identifies systemic opportunities within the assigned geography, develops and leads action plans that improve customer service and operational performance, and guides stakeholders through complex issues and change. Success requires deep knowledge of the NAOU supply chain, strong problem-solving and communication skills, sound prioritization, urgency, and the ability to work independently.
Function Related Activities/Key Responsibilities:

• Support management of planned/unplanned activities for the assigned facilities
• Develop customer and internal facing communications
• Monitor and ensure successful warehouse closing/openings
• Support process modernization and automation
• Support supply chain project implementations
• Lead cross functional order management & customer service improvement initiatives
• Assist with natural/manmade disasters, Unplanned closings
• Monitor metrics and adjust processes to ensure successful execution of Redirects, Dock Capacity, Transportation issues, Load weight initiatives
• Monitor and manage associate performance against daily tasks and expectations
• Support team absence with coverage of responsibilities as needed

Qualifications & Requirements

• Bachelor's degree required
• 10 or more years of experience in Customer Service, Supply Chain, or Warehouse Operations.
• Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI)
• Willingness to experiment and iterate with Automation and emerging AI capabilities.
• Experience with SAP (P08, P40, BW, IC, R/3), OTM
• Experience with Salesforce (Thirsty)
• Knowledge of the Order to Cash Life Cycle
• Advanced understanding of Supply Chain Management
• Advanced communication skills

Location Requirements

• Atlanta Office Complex Required

Skills & Capabilities

• Regional Order Management Leadership
• Customer Fulfillment and Service Optimization
• Digital Transformation and Automation Enablement
• Process Standardization and Operational Governance
• SAP / ERP Expertise and Data Accuracy Management
• Cross-Functional Collaboration and Stakeholder Influence
• Forecasting and Demand Planning Alignment
• Operational Analytics and Performance Reporting
• Continuous Improvement and Workflow Simplification
• Leadership Development and Capability Building

What We'll Do for You

• Shape Operational Advancement: Lead initiatives that redefine Coca-Cola's regional order management performance and strengthen fulfillment excellence for decades to come.
• Collaborate Across Systems: Partner with internal leaders, bottlers, and distributors to create seamless, agile, and integrated customer operations.
• Drive Innovation Through Data: Be at the forefront of digital transformation, automation, and analytics within Coca-Cola's operational ecosystem.
• Enhance Your Leadership Journey: Gain exposure to strategic decision-making processes and cross-functional leadership development while influencing how Coca-Cola delivers every order to our customers.