Technical Program Manager, Datacenter Operations

Duties:

This is a coordination role, not an engineering one. You do not need to build the infrastructure, but you do need to understand it well enough to hold a schedule together and ask the right questions. It is onsite and highly interactive — you will be in the building, in change windows, and on the floor.

Responsibilities

• Maintain project schedules, track dependencies, and keep milestones visible to the teams that depend on them.
• Track action items and open issues out of standups and change reviews, and drive them to closure.
• Coordinate physical work with the datacenter operations team and vendors: rack-and-stack scheduling, RMA and repair flows, and asset tracking.
• Run the status cadence — standups, written updates, and the risk and issue log.
• Keep Jira and Confluence current, and maintain runbooks and infrastructure diagrams.

Skills:

Required qualifications

• Datacenter environment experience. 2–3+ years working in or directly alongside a production datacenter. Familiar with racks and elevations, cabling, change windows, and physical access procedures.
• Technical fluency. Enough working knowledge of servers, storage, and networking to follow technical discussions, read a rack elevation, and scope work accurately. Comfort with general systems administration concepts.
• Project coordination. Experience running technical project schedules and managing a high-volume ticket queue, ideally in Jira.
• Organization and follow-through. A reliable system for tracking commitments across many parallel threads, and the persistence to close them out.
• Communication and interpersonal skills. Writes clear, specific status updates and works easily with hardware technicians, remote engineering teams, and vendors.

Nice to have

• Prior time on a datacenter DevOps, infrastructure, or systems administration team.
• Familiarity with enterprise storage systems and storage networking
• Familiarity with fleet validation and return-to-production workflows.

Education

• Bachelor's or Master's degree in Engineering, Management, Data Science, a related field, or equivalent practical experience.
• Minimum 2-3 years of experience in program management at data centers or similar operations.
• Experience supporting teams to deliver projects in a constantly evolving environment.
• Experience with process documentation, process mapping, and workflow improvements.
• Excellent problem-solving and advanced data analytics skills.