Operations Manager

At The Medlock, we're creating a hotel shaped by Manchester, Manchester City and our belief that great hospitality starts with great people. A partnership between Manchester City Football Club and Radisson Hotel Group, operated by Valor Hospitality, we're looking for an Operations Manager to make every stay memorable.

The role

This is a hands-on, people-focused leadership role where no two days are quite the same.

Working closely with our Hotel Manager, you'll take a lead in the day-to-day running of the hotel, bringing our Front Office, Housekeeping and Engineering teams together to deliver outstanding guest experiences and consistently high operational standards.

You'll support, inspire and develop our departmental leaders, making sure they have the guidance, confidence and resources to do what they do best. You'll be a visible presence across the hotel, someone people can turn to, someone who leads from the front and someone who understands that the little details make a big difference. From everyday hotel operations to major conferences, concerts and Manchester City matchdays, you'll make sure we're ready for whatever comes our way.

What you'll be doing

• Leading our people: Coach managers and foster teamwork, accountability and communication.

• Running operations: Coordinate departments and keep daily operations on track.

• Creating memorable experiences: Champion service, respond to feedback and exceed expectations.

• Raising the bar: Improve operations and find smarter ways to work.

• Being matchday ready: Coordinate operations for busy periods and major events.

• Supporting the team: Help plan staffing, management cover and resources.

• Leading with confidence: Resolve operational challenges and maintain a safe, secure, compliant hotel.

What we're looking for

We're looking for someone who knows hotels, loves people and thrives in a fast-paced environment.

You'll bring:

• Previous experience in an Operations Manager, Rooms Division Manager, Front Office Manager or similar leadership role within a branded hotel.

• A strong understanding of Front Office, Housekeeping and wider hotel operations.

• A natural ability to lead, coach and develop people, bringing teams together around a shared goal.

• The confidence to manage multiple priorities and make good decisions, even when the pressure is on.

• A genuine passion for guest service, with the ability to turn challenges into positive experiences.

• Excellent communication, organisation and planning skills.

• A good understanding of hotel health and safety requirements.

• Experience managing high-occupancy periods, major events or large-scale guest arrivals.

• Commercial awareness and the ability to balance guest satisfaction, operational efficiency and business performance.

Most importantly, you'll be approachable, proactive and passionate about creating an environment where both guests and colleagues can thrive.

Why The Medlock?

Because this isn't just another hotel. It's a place where hospitality meets football, where Manchester's spirit runs through everything we do and where every day brings the opportunity to be part of something exciting.

You'll be joining a team that believes in looking after its people, celebrating individuality and creating experiences that stay with people long after they've checked out.

With the support of Radisson Hotel Group and Valor Hospitality, you'll have the opportunity to make your mark, develop your leadership and play a key role in shaping the hotel's success.

What's in it for you?

Look at some of the Rewards and Benefits available at Valor Hospitality.

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at belonging@valoreurope.com.

Please note that employment is subject to proof of eligibility to work in the UK.