Why This Role Stands Out
This Director of Professional Services role offers significant impact within a global SaaS leader, empowering you to shape implementation practices and drive customer success across multiple regions. You'll thrive here if you have a proven track record of leading enterprise software implementation teams and a passion for operational excellence and team development. Embrace this opportunity to elevate your career and contribute to a company known for innovation in finance automation.
Quick Overview
Job Description
Our client is a global SaaS leader in finance automation, used by thousands of finance teams worldwide. They are hiring a Director of Professional Services to run their implementation practice across multiple regions.
The role
You will lead a team of managers, consultants and project managers who deliver implementations for new and existing customers. You own the practice: delivery quality, customer adoption, team utilisation and revenue.
You will also set the standards. That means building the methods, policies and quality controls that make delivery consistent for customers and partners alike.
You'll be measured on
Customer satisfaction
Revenue, margin and utilisation
Time to go-live
ARR retention
What you'll bring
A track record leading professional services or implementation teams at an enterprise software vendor
Experience managing managers, and running a team that bills
Ownership of commercial targets: revenue, margin, utilisation, forecasting
A technical or hands-on implementation background, so you can lead delivery from the front
Exposure to presales, account growth or managed services
Experience with multi-region or offshore delivery teams
Background in finance, ERP or accounting software is a plus, not a requirement
Why this role
You'll be joining a market leader with a clear growth plan, where you'll have the room to shape how services are delivered across the region.