Senior/Lead ServiceNow Platform Engineer

Job Title: Software Engineer V Senior/Lead ServiceNow Platform Engineer (W2)

Location: St. Louis, MO Hybrid

Duration: 18+ Months with potential extensions possible conversion

Day to Day:

• Scrum daily huddle 5 days a week. Getting stories/requests assigned to them. Work managed accordingly.
  Broken up into different work streams, would be engineering lead for those. Business continuity model, rebuilding integrations, etc. Head down work, leading technical side of the work streams, build out, custom development, etc.

Needs:

• Brand new ServiceNow integration experience
• Modules: ITSM, Discovery, Business Continuity, Strategic Portfolio Management, Agile module collaborative work management
• Experience with Custom process converting to "in scope" application
• 7+ years of ServiceNow experience
• Leading team members experience, so it is VERY high level.

3 Must Haves:

• Excellent Time Management
• Communication Skills - clear and precise communication, everyone on same page, no indecisiveness
• Leadership skills - step in and help teams make progress, remove roadblocks.

Nice To Have

• Collaboration - have other teams outside of your time, need to be able to work across other departments/teams

Interview:

• Teams Video on camera, 1 round with team leads and Hiring Manager. Technical (ServiceNow platform related) and behavioral

• Currently on Yokohama upgrading to Australia - Service Now
• These 2 opportunities are interesting to do a Greenfield starting from scratch.
• Need USA Bachelor's Degree to convert to FTE

Job Description:

Tell me about the team and how this position fits within it: The team is the ServiceNow platform team. responsible for maintaining and enhancing the ServiceNow platform. A strategic reset has produced this need. New implementation. Best practices and standards around data organization. CDM will be followed.

Tell me about the day-to-day: Will have an official project that is doing this reset work. Team is made up engineers and BA's. All the work is broken down into work streams. This person will be tied to certain modules in ServiceNow. A lot head-down work. Will get paired with a BA and engineer to rework some modules. Helping with testing and validation. Deployment. Releases. Looking for a senior and lead candidate.

3 Must-Have skills: attention to detail, good communication, technical expertise on ServiceNow platform.

Nice-to-have skills: experience with common service data model. Have done a reset of the ServiceNow platform before.

Arrangements: Local St. Louis candidates only. Core business hours must be worked. Start between 7-9am. Preferred hybrid 3 days a week, flexible days.

Interview Process: Teams video call. One round. Some behavioural questions. Some technical questions (walk us through your experience).

Extend or convert: This project is expected to go on for 18 months, so there is likely going to be an extension. A conversion is also possible in 2027.

Job Description:

• A Senior or Lead Software Engineer with ServiceNow Platform expertise.
• This person will be leading and contributing to a strategic reset of ServiceNow Platform.
• We are starting over with a new greenfield instance following ServiceNow best practices and standards for out of the box configuration where possible to reduce technical debt as well as following the Common Service Data Model.
• Our client has the following modules that will be re-built and enabled during this effort: ITSM, On-call Module, Platform Analytics, Employee Center, Collaborative Work Management, Integrations, SAM, HAM, Strategic Portfolio Management, Business Continuity, GRC/IRM (Vendor Risk Management), NowAssist for ITSM, Virtual Agent