Start searching
Back to Jobs
Recently postedTechnology

Security Analyst - Consultant

CCS Global TechColumbia, SC🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationColumbia, SC, United States
Microsoft Office

Job description

CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibility

  • Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
  • Aim to deliver consistent, high-touch support with a focus on first-response resolution.
  • Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
  • Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
  • Process account setup, password resets, and access requests in line with agency policies and security standards.
  • Manage security and distribution group membership in line with agency access policies.
  • Perform post-maintenance testing after managed service provider maintenance windows and report issues.
  • Open, track, and follow up on tickets with managed service providers through resolution.
  • Document requests, resolutions, and user feedback in the agency's ticketing system.
  • Educate users on IT best practices, system usage, and agency technology guidelines.
  • Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.
  • Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
  • Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready
  • Maintain strict confidentiality and security when handling sensitive financial and accounting data.
  • Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.

Mandatory Skills:

  1. Bachelor's degree in information technology, Computer Science, or a related technical field; equivalent work experience in information technology or information security may be considered.
  2. 2+ years of help desk or IT support experience
  3. Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices
  4. Additional Skills: Patience, empathy, and professionalism with all users; clear verbal and written communication; curiosity and resourcefulness in problem-solving, with sound judgment on when to escalate. Candidates must be able to pass a background and credit check prior to start. Commitment to integrity, confidentiality, and attention to detail in a government and financial services setting. Ability to prioritize, stay organized, and remain calm under pressure. Ability to build professional relationships and manage user expectations in a formal, fast-paced environment. Strong customer service skills, with the ability to explain technical concepts in simple terms
  5. Physical requirements: Must be able to lift and carry equipment weighing up to 50 pounds, and to bend, reach, and work under desks and in equipment areas as needed for hardware support.

Desirable Skills:

  1. Experience in a customer-facing role (IT, banking, finance, or another professional service industry)
  2. Experience with help desk software and ticketing systems
  3. Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management
  4. Experience working with managed service providers or submitting and tracking vendor tickets
  5. At least one of the following Certifications
    1. CompTIA A+
    2. ITIL Foundation
    3. Microsoft Certified Fundamentals (e.g., Microsoft 365)

Similar jobs

Apply