Why This Role Stands Out
This hybrid role at Back TO WORK is a fantastic opportunity to launch your IT career, offering comprehensive training and the chance to develop essential digital customer service skills while supporting users. You'll thrive here if you have a passion for technology, strong communication abilities, and a genuine eagerness to learn and grow within a supportive environment. Embrace this chance to build a rewarding career in IT!
Quick Overview
Job Description
This trainee role within an IT Support company offers a structured introduction to IT support and digital customer service. You will help support business users with everyday IT issues while building the foundation for a long-term career in the IT sector.
Duties:
- Act as first-line support for IT-related queries
- Assist users with basic troubleshooting of hardware and software
- Update and manage support tickets
- Communicate clearly with customers and internal teams
- Learn IT support tools and best practices
CANDIDATE REQUIREMENTS
- Interest in IT, technology, or digital careers
- Confident communication skills
- Basic IT knowledge or personal use of technology
- Reliable, punctual, and eager to learn
- No previous IT experience required
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