Technical Account Manager (Canadian Casualty)

Job Title: Technical Account Manager (Canadian Casualty)

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).

• Good work life balance - flexibility to suit you.

• Competitive salary.

• Life Assurance at X4 of your base salary.

• Group Income Protection.

• Generous Annual Leave entitlement.

• Private Medical Insurance.

• Group annual bonus scheme.

Key Objectives:

To provide comprehensive technical and administrative support to the International Casualty team, ensuring the accurate and timely processing of insurance documentation, premium transactions, policy records, and multinational requirements. The role is responsible for maintaining high levels of service to brokers, insurers, network partners, and clients while ensuring compliance with regulatory and contractual obligations.

Key Responsibilities:

· Prepare, review and process insurance documentation, including slips, endorsements, certificates, policy wordings. Arrange premium and brokerage transactions accurately and in accordance with company procedures.

· Ensure all policy and client information is accurately recorded within internal systems. Create and maintain policy records.

· Liaise with brokers, underwriters, Coverholders and clients to obtain outstanding information and resolve queries.

· Monitor and progress outstanding actions to ensure service levels and deadlines are met.

· Assist with premium allocations, reconciliations and resolution of accounting queries.

· Support the placement and renewal process by preparing market documentation and obtaining required approvals.

· Produce management information and reports as required.

· Ensure compliance with FCA requirements, contractual obligations and internal controls.

· Identify opportunities to improve processes and enhance operational efficiency.

· Maintain accurate electronic filing and document management systems.

· Provide support during audits, regulatory reviews and internal quality assurance activities.

Skills & Experience

Essential

· Previous experience within a technical, operations or insurance support role.

· Good understanding of insurance principles and policy documentation.

· Strong attention to detail and commitment to accuracy.

· Excellent organisational and time management skills.

· Ability to manage multiple priorities and work to tight deadlines.

· Strong communication skills, both written and verbal.

· Proficient in Microsoft Office applications, particularly Excel. Familiarity with Whitespace, PPL, Xchanging or similar insurance systems.

· Ability to build effective working relationships with internal and external stakeholders.

Desirable

· Experience within the London Market or International Insurance Market.

· Understanding of Casualty insurance products, including General Liability, Employers' Liability, Products Liability, and Professional Liability.

Key Competencies

· Accuracy and attention to detail

· Customer service focus

· Accountability

· Teamwork and collaboration

· Problem-solving

· Technical knowledge

· Continuous improvement mindset

· Effective communication

· Planning and organisation

Performance Measures

· Accuracy of policy documentation.

· Timeliness of processing activities.

· Achievement of SLA and KPI requirements.

· Reduction in outstanding queries and backlog items.

· Quality and completeness of system records.

· Positive feedback from brokers, underwriters and clients.

· Contribution to operational efficiency and process improvement initiatives.

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.

• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.

• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.

• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.
We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#PFI

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to recruiters and employment agencies:

We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.