Call Center Agent - Remote / Telecommute

We are looking for Call Center Agent - Remote / Telecommute for our client in Mesa, AZ

Job Title: Call Center Agent - Remote / Telecommute

Job Location: Mesa AZ

Job Type: Contract

Job Overview:

Pay Range: $12.50hr - $17.50hr

Requirement/Must Have:

• Bachelor s degree or equivalent experience.
• 1-5 years of experience in a call center in a customer service environment ideally in a Financial Services industry.
• Strong verbal and written communication skills.
• Very good keyboard skills.
• Conversant using MS Office including PowerPoint, Excel, and MS Word.
• Strong problem solving and analytical skills.
• Customer centric approach.
• Ability to work accurately under pressure.
• Good team player.
• Strong sense of urgency.

Responsibilities:

• Answer incoming calls from shareholders, brokers, and institutional clients.
• Provide superior customer service to all clientele, both internal and external.
• Perform necessary research regarding account problems and make outbound calls as necessary.
• Adhere to daily schedule by being available to take inbound calls as scheduled.
• Promptly respond to clients telephone inquiries and ensure that their needs are met with accuracy and professionalism.
• Ensure account verification procedures are followed.
• Adhere to call handling requirements while interacting with customers.
• Respond to specific account and procedural information requests including balances, closing prices, portfolio performance, and quotes.
• Listen actively and probe to determine client needs.
• Actively resolve client issues.
• Maintain shareholder accounts on the appropriate systems.
• Escalate issues when necessary.
• Keep management team informed of client feedback.
• Make outbound follow-up calls to shareholders in response to issues which cannot be resolved point-of-call.
• Maintain an understanding of the systems required to initiate shareholder transaction and maintenance requests.
• Remain up to date regarding Stock Transfer products, services, and systems.
• Maintain working knowledge of products that the organization supports.
• Maintain working knowledge of policies and procedures.
• Complete extensive ongoing training to maintain competency in financial markets and instruments.

Nice to Have:

• Formal training in typing.

Skills:

• CPU troubleshooting.
• On call support.
• MS Office.
• PowerPoint.
• Excel.
• MS Word.
• Customer Service.
• Financial Services.

Qualification And Education:

• Bachelor s degree or equivalent experience.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities