Head of International Service & Technical Support (m/f/d)

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Head of International Service & Technical Support (m/f/d)

Are you interested in using your project management skills to drive growth in an innovative and globally successful manufacturer of industrial marking systems? Leibinger stands for quality "Made in Germany", innovative strength, and international success-combined with the culture of a third-generation family-owned company with fast and efficient decision-making processes. As a trusted partner to manufacturing companies across multiple industries, we hold a strong position as a quality leader. Our growth is fueled by a robust business model, a dynamically evolving market, and a forward-looking product strategy.

Join us and strengthen our team as:

Head of International Service & Technical Support (m/f/d)

Your tasks:

• Develop and implement the global Service and After-Sales strategy to support sustainable business growth
• Provide functional and disciplinary leadership for the international Technical Service, Customer Support, Field Service, and Escalation Management teams
• Ensure an excellent customer experience through the continuous optimization of service processes, KPIs, and best practices
• Manage complaint, warranty, and RMA processes while analyzing and implementing sustainable solutions to technical issues
• Take responsibility for service budgets, resource planning, and the operational performance of the global service organization
• Support sales teams, business partners, and customers with technical inquiries, customer projects, and the development of customized solutions
• Develop and deliver international training and qualification programs for employees, customers, and sales partners
• Act as the highest escalation level for complex technical issues, customer projects, and the development of customer-specific solutions
• Collaborate closely with Sales, Product Management, Research & Development, Quality Management, and international partners to continuously enhance products and processes
• Ensure the serviceability of new products through active involvement in the product development process

Your Profile:

• Successfully completed a degree in Electronics, Mechanical Engineering, Mechatronics, Industrial Engineering, or a comparable technical discipline
• Additional technical qualifications or certifications in automation technology, electronics, or industrial systems are considered an advantage
• Several years of professional experience in a leadership role within Technical Service, Customer Support, or an industrial environment, ideally with international responsibility
• Proven experience in leading international and multi-site service organizations
• Strong expertise in managing customer-focused service and support teams as well as service operations and processes
• Experience supporting sales and business development activities while building and maintaining long-term customer relationships
• Sound understanding of international markets and collaboration with distributors and sales partners
• Confident handling of digital technologies; experience with AI-supported tools is desirable
• Business-fluent English communication skills, both written and spoken

We offer:

Wenn Sie weitere Fragen zur Stelle oder unserem Unternehmen haben, beantwortet Ihnen diese gerne unsere Human Resources Managerin Jana Bodensohn.

Wir haben Ihr Interesse geweckt?

Dann schicken Sie uns Ihre Bewerbungsunterlagen unter Angabe Ihrer Gehaltsvorstellung und Ihrem frühestmöglichen Eintrittsdatum.

Wir freuen uns auf Ihre Bewerbung!

• A dynamic and impactful role with direct influence on product performance and business success
• A family-owned company with flat hierarchies, strong values, and international growth
• A secure environment with strong team spirit and collaborative culture
• Short decision-making paths enabling fast implementation of ideas
• An attractive compensation package including performance-based elements and comprehensive benefits

Paul Leibinger GmbH & Co. KG
Jana Bodensohn
Human Resources Managerin
Telefon: 0 Daimlerstraße 14
78532 Tuttlingen
Deutschland