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Recently postedManufacturing

Production Support Engineer

Smart Folks Inc.Richardson, TX🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationRichardson, TX, United States
Microsoft Excel

Job description

Must Have Skills:

  • UNIX Linux
  • AWS (Amazon Web Services)
  • Ticketing Systems

Nice to have skills :

  • Incident & Change Management
  • Production Support

Detailed Job Description:

  • Manage and triage and resolve incidents utilizing knowledge articles as well as prior knowledge and experience with the systems
  • Executing changes based on change information or knowledge base instructions
  • Responding to IT service request according to written instructions but may also rely on their experience to resolve issues.
  • Monitor and execute production processing per requests or runbooks.
  • Perform eyes on glass monitoring of systems and applications and proactively look for alerts or potential issues.
  • Responsible for communicating, coordinating and working with other groups and ensuring the availability of the production environment.
  • Escalates any issues to the appropropriate group and personnel. Recommend efficiencies, automations and process enhancements for the team.
  • Help with the implemenation of the approved suggestions
  • Good communication skills oral and written
  • Attention to detail
  • Ability to multitask Knowledge and use of ticketing systems
  • Knowledge with Unix Linux
  • Cloud services Amazon
  • Use of Office products including Excel, Word, Outlook

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

  • Provide production support and incident management
  • Execute operational activities
  • Coordinate with cross functional teams

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