M365 Support Specialist

Location: Tempe, AZ Salary: $40.00 USD Hourly - $55.00 USD Hourly Description:
Job Title: Microsoft 365 Administrator

Location: Tempe, AZ (Contract - 6+ Months)
Job Summary

We are looking for a hands-on Microsoft 365 Administrator to support a large-scale migration from Google Workspace to Microsoft 365. This role will focus on user administration, troubleshooting, migration support, and ensuring a smooth transition for thousands of end users. The ideal candidate should have strong M365 administration experience, excellent problem-solving skills, and the ability to support both technical and non-technical users.
Key Responsibilities

• Manage Microsoft 365 user accounts, security groups, distribution lists, and Exchange Online administration.
• Support the migration of users from Google Workspace to Microsoft 365 and resolve post-migration issues.
• Handle user provisioning, deprovisioning, and access management.
• Troubleshoot Microsoft 365-related issues and provide timely resolutions.
• Collaborate with internal IT teams to identify and resolve migration challenges.
• Create and maintain documentation, knowledge base articles, and support materials.
• Provide support and guidance to end users and business stakeholders during the migration process.
• Ensure a smooth onboarding experience as new users transition to Microsoft 365.

Required Qualifications

• Strong hands-on experience administering Microsoft 365 environments.
• Experience managing users, groups, Exchange Online, and related M365 services.
• Experience supporting Google Workspace to Microsoft 365 migrations.
• Strong troubleshooting and problem-solving skills.
• Ability to work in a fast-paced, high-volume support environment.
• Excellent communication and customer support skills.
• Experience supporting large, geographically distributed user populations.

Preferred Qualifications

• Experience supporting enterprise-scale Microsoft 365 deployments.
• Background supporting retail, hospitality, restaurant, or multi-location organizations.
• Familiarity with migration tools, identity management, and user lifecycle management.
• Experience creating technical documentation and end-user support resources.

Ideal Candidate

A proactive Microsoft 365 Administrator who can independently manage day-to-day tenant administration, troubleshoot issues, support large-scale migrations, and work effectively with both IT teams and end users.

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