Recently postedCustomer Service

Customer Support Technician

V2SoftPompano Beach, FL🇺🇸United States

Quick overview

SeniorityMid Senior

Work modeOn Site

LocationPompano Beach, FL, United States

Microsoft ExcelMicrosoft OfficeMicrosoft TeamsZoom

Job Responsibilities:

Install and configure computer hardware,software,systems, mobile devices, printers, and scanners.
Assistin coordinating audiovisualsetups and providing video conferencing support.
Preferred: Knowledge of virtual meeting applications(MS Teams, Zoom, GoTo, etc.).
Preferred: Knowledge of audiovisual equipment(Microsoft Teams Rooms certified devices).
Monitor and maintain computersystems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware,software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
Collaborate with and assist other areas of the IT department on projects and initiatives.
Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
Participate in after-hours(evening and weekend) on-callrotation.
Travel to remote locations to provide support as needed.
Perform other duties as assigned.
Must be able to lift 50 pounds.

Required Skills:

High school diploma or equivalent;relevant degrees, certificates, or additional education are a plus.
0–1 year of IT support experience with basic hardware,software, and troubleshooting knowledge; IT enterprise
experience preferred.
Ability to quickly learn newsystems in a fast-paced environment.
Strong problem-solving, analytical thinking, and adaptability.
Able to manage multiple priorities and work independently or in a team.
Effective under pressure, with strong organizational and time-management skills.
Entry-level Tier 1 role supporting low- to medium-complexity issues.
Works under general guidance from seniorIT staff, following documented procedures and checklists.