Use Researcher - Urgent!

Cloud Consulting have an urgent requirement for an experienced User Researcher to join a high-profile project for a leading company.

The role is a hybrid one - 2 days p/week on-site in Leeds and 3 days remote, and is inside of IR35.

Essential:

• Proven experience leading user research for digital services with complex user journeys
• Strong understanding of GDS and design standards and how research supports service assessments
• Proficiency in a range of methodologies (eg interviews, ethnography, surveys, diary studies, usability testing)
• Ability to synthesise findings into clear insights that shape strategy and design
• Experience mentoring and developing others within a research or design team
• Skilled collaborator with experience in agile delivery environments
• Excellent communication, facilitation, and influencing skills

Desirable:

• Experience across both public and private sector research
• Ability to translate research insights into actionable service improvements
• Experience conducting research in complex public sector environments

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