Product Manager Location: San Jose, CA or Lehi, UT – Onsite

Role: Product Manager

Location: San Jose, CA or Lehi, UT – Onsite

Contract Role

Job description:

Key Responsibilities

• Own the product vision, roadmap, and backlog for CRM capabilities supporting Sales and Marketing organizations.
• Partner with Sales, Marketing, Operations, and business stakeholders to understand priorities, processes, and pain points.
• Conduct discovery workshops and process improvement sessions to identify automation and optimization opportunities.
• Translate business needs into scalable product capabilities and user-centric solutions.
• Collaborate with Engineering, UX, Architecture, and Program Management teams throughout the product lifecycle.
• Prioritize roadmap initiatives based on customer value, business impact, technical complexity, and strategic goals.
• Drive AI-enabled product capabilities, including intelligent workflows, generative AI experiences, predictive insights, and automation.
• Evaluate emerging AI technologies and incorporate them into CRM product strategy where applicable.
• Facilitate executive-level discussions and communicate product strategy, risks, roadmap, and outcomes to senior leadership.
• Define product requirements, user stories, acceptance criteria, and success metrics.
• Lead User Acceptance Testing (UAT) planning and partner with Quality Engineering teams.
• Manage and prioritize product backlogs while balancing feature development, technical debt, and production support.
• Support release planning, product launches, and continuous product improvements.
• Measure product success through adoption metrics, customer feedback, operational KPIs, and business outcomes.

Required Qualifications

• 5+ years of Product Management experience delivering enterprise software or CRM solutions.
• Experience managing CRM platforms, preferably Microsoft Dynamics 365.
• Strong understanding of Sales, Marketing, and Operations business processes.
• Experience with AI-powered solutions, intelligent automation, or Generative AI technologies.
• Proven ability to influence and communicate effectively with executives and cross-functional teams.
• Experience defining product strategy, roadmaps, and measurable business outcomes.
• Strong Agile/Scrum product delivery experience.
• Expertise in backlog management and prioritization.
• Excellent communication, leadership, facilitation, and stakeholder management skills.
• Strong analytical, problem-solving, and data-driven decision-making abilities.
• Ability to thrive in a fast-paced and ambiguous environment.

Preferred Qualifications

• Hands-on experience with Microsoft Dynamics 365 Sales.
• Familiarity with Salesforce CRM.
• Experience with sales enablement tools such as:
  • Outreach
  • ZoomInfo
  • LinkedIn Sales Navigator
  • Gong
• Exposure to AI platforms including:
  • Microsoft Copilot
  • Dynamics AI
  • OpenAI
  • Claude
• Experience in customer journey mapping, UX collaboration, and human-centered design.
• Experience leading digital transformation or enterprise modernization initiatives.
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related field.