Wholesale Support Aussie Expert

As our Wholesale Support Aussie Expert, you'll play a critical role in delivering exceptional support to our customers and empowering our internal teams. You'll work closely with team leaders, management, business consultants, field technicians, and customers to ensure smooth operations, high service standards, and a best-in-class support experience. If you thrive on solving complex problems, mentoring others, and making systems and processes better, this could be the role for you. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday. Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down! Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome; Think BIG; No bullsh t; Be good to people; Have fun. We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering. But don't just take our word for it - We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

• Strong understanding of the Business Telecommunications industry and associated products, including FTTN/C, Fibre, and TC1/2/4. Previous exposure to NBN products, services, and provisioning processes would be highly beneficial.
• Hands-on experience with business-grade networking equipment, such as Cisco ISR, Fortinet Firewalls, and Cisco Meraki.
• Solid knowledge of both basic and advanced networking technologies and protocols, including QoS, MPLS, IPSEC, BGP, OSPF, VLANs, VRF, SD-WAN, and Layer 2.
• Experience with managed services, including Cloud Connect, Hosted Phone Systems, and Managed Routing & Switching.
• Relevant technical certifications, such as CCNA, NSE4, or CompTIA A+ Networking.
• Experience providing technical support in a call centre or similar environment.

Symbio is part of the Aussie Broadband Group - a fast-growing telecommunications services provider. Listed on the Australian Stock Exchange (ASX: ABB), the Group collectively supplies more than 1 million services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure. Balancing purpose and profits Our focus extends beyond our commitment to financial growth and into the futures of the individuals that make up our teams, our local communities and our environment. Empowered people and communities Symbio, our parent company Aussie Broadband and our communities have the skills, knowledge, and ability to benefit from and grow our business. We value diversity, workplace safety, community contribution, and professional development. Resilient operations and supply chains We embed sustainability and a considered response to climate change in the ways we work with our people, customers, and supply chains. Secure and transparent systems Symbio and parent company Aussie Broadband have several mechanisms governing our ESG approach, including the People & Community Committee of our Board, a structured ESG framework and materiality assessment conducted every 2 years, and mandatory compliance and modern slavery awareness training for staff.