Bilingual Help Desk Analyst (Spanish) (Locals Preferred)

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Responsibilities include:

· Monitoring incoming issues that are resolved by the front line Help Desk staff

· Diagnosing the root cause and resolving isolated issues

· Escalating customer issues to development staff

· Recommending product and process improvement strategies based on perceived trends or patterns in field issues

· Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Skill
Experience and knowledge of browser-based applications.
Experience researching, analyzing and interpreting automated system problems.
Experience working in a Application/Production Support based (not hardware) help desk environment.
Working knowledge of Social Services and Medicaid programs and systems.

Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.

English/Spanish Bilingual required

Thanks and Regards,

Karan Sharma

510-254-3300 ext. 150