Business Process Consultant (f/m/d) SAP S/4HANA Service, Discrete Industries

What you'll bring

You bring growing SAP consulting expertise in service-related solutions — Customer Service (CS), Plant Maintenance (PM), CRM Service, or SAP S/4HANA Service — and are ready to contribute to structured customer transformation projects.

• Hands-on knowledge of one or more SAP service modules — CS, PM, CRM Service, or SAP S/4HANA Service — with a valid SAP certification at associate or professional level.
• Business process analysis skills, including fit-gap assessment between existing CS/PM landscapes and SAP S/4HANA Service capabilities.
• A structured approach to transformation planning — mapping migration paths and supporting solution decisions across full-lifecycle SAP service projects.
• Industry knowledge in at least one Maintenance, Repair and Overhaul (MRO)-intensive sector: Aerospace and Defense, High-Tech Manufacturing, Automotive, or Utilities.
• Familiarity with SAP S/4HANA Service objects: Equipment, Functional Locations, Service Orders, Service Confirmations, Warranties, and Service Contracts.
• Ability to support AI adoption in service organisations — identifying automation potential and helping teams navigate AI-driven workforce change.
• A degree in a relevant field, or equivalent experience.
• Fluency in German and English is required for this role.

We also look for people who build trust naturally, communicate with clarity, keep the customer at the centre of what they do, and bring emotional intelligence and genuine problem-solving ability to the challenges they face.

In addition to the skills and experience specific to this role, all positions at SAP require candidates who are comfortable using AI tools — including agentic AI — in their day-to-day work, from crafting effective inputs and automating routine tasks, to evaluating AI-generated outputs for quality and driving adoption of AI practices within their teams.

What you'll build

You will contribute to SAP S/4HANA Service transformation projects — supporting process design, configuration, testing, and customer workshops alongside experienced consultants.

• Assess and document customers' SAP CS, PM, and CRM Service landscapes to establish a clear transformation baseline.
• Contribute to target service architecture design and transformation roadmaps towards SAP S/4HANA Service.
• Map legacy service processes to S/4HANA Service capabilities, identifying gaps and recommending solutions.
• Configure and scenario-test S/4HANA Service processes: Service Orders, Service Contracts, Warranty Management, and Field Service Management.
• Collaborate with cross-functional workstreams — Sales and Distribution, Materials Management, and Finance and Controlling — to support end-to-end process integration.
• Embed agentic AI tools into daily consulting practice — using AI-assisted process discovery, documentation, and rapid prototyping to validate service scenarios and increase delivery quality.

Where you belong

The SAP S/4HANA Service, Discrete Industries MEE Region team works with customers across the MEE region on complex service transformations — from legacy CS/PM landscapes to live S/4HANA solutions. You will contribute across the full project lifecycle, from fit-gap analysis to go-live. Based in Ratingen, one of SAP's key German locations, you are close to major industrial customers in the Rhine-Ruhr region. This is the right environment to build deep, specialist expertise in SAP S/4HANA Service alongside an experienced team.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
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AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.