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Project Manager With ServiceNow

TOPSYSITChicago, IL🇺🇸United StatesPosted 27 Aug 2026

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Chicago, IL, United States
Posted
Yesterday
AgileConfluenceJiraStakeholder ManagementWaterfall

Job Description

Project Manager With ServiceNow Exp
Location: Chicago, IL / Hybrid
Duration: Long-Term Contract

Job Summary
We are seeking an experienced Project Manager with strong ServiceNow experience to lead and manage enterprise ServiceNow initiatives. The ideal candidate will have a proven track record managing complex IT projects, coordinating cross-functional teams, and delivering ServiceNow implementations, upgrades, migrations, or enhancements.
Key Responsibilities
  • Lead ServiceNow projects from planning through implementation and closure.
  • Develop and maintain project plans, timelines, milestones, budgets, and deliverables.
  • Manage ServiceNow implementations, upgrades, enhancements, migrations, and integrations.
  • Coordinate with ServiceNow developers, architects, business teams, vendors, and offshore/onshore teams.
  • Track project risks, issues, dependencies, action items, and change requests.
  • Conduct project status meetings and provide regular updates to senior leadership.
  • Manage stakeholder expectations and ensure alignment with business requirements.
  • Coordinate UAT, deployment, release, and production activities.
  • Drive Agile, Waterfall, or hybrid project delivery methodologies.
  • Support change management, communication, and user adoption activities.
  • Ensure projects are delivered on time, within scope, and according to quality standards.
Required Qualifications
  • 7+ years of experience in IT Project Management.
  • 3+ years of experience managing ServiceNow projects.
  • Strong understanding of the ServiceNow platform and enterprise implementations.
  • Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or CMDB.
  • Experience managing ServiceNow upgrades, migrations, implementations, or enhancements.
  • Strong experience with project planning, risk management, issue tracking, and stakeholder management.
  • Excellent communication and presentation skills.
  • Experience working with distributed/onshore-offshore teams.
  • Experience with Agile, Waterfall, or hybrid methodologies.
  • Experience with tools such as ServiceNow, Jira, MS Project, Confluence, or similar.

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