Application Support Level 3

RESPONSIBILITIES:
Kforce has a client that is seeking an Application Support Level 3 in Blue Ash, OH. This role is in office - 5 days a week.

Key Responsibilities:
* Participate in a scheduled on-call rotation (nights/weekends/holidays) for 24x7 support; PTO/leave may be restricted during peak retail periods and major go-lives
* Willingness to travel and provide onsite support for new go-lives, pilots, and rollouts
* Partner with cross-functional teams to expedite issue resolution and manage to SLAs
* Support and maintain infrastructure and applications, including off-hours support (24 x 7) as required
* Test infrastructure and application changes
* Establish priorities and develop functional and programming specifications for application enhancements and modifications
* Participate in the application technical design process; design, code, and unit test application changes using SDLC best practices
* Complete estimates and work plans for design, development, implementation, and rollout tasks
* Monitor systems, consoles, and performance for service interruptions or delays
* Address and resolve infrastructure system failures
* Execute, log, and report break/fix changes, service requests, and support activities
* Maintain operational procedures, processes, and scripts; follow documented processes to ensure infrastructure stability
* Own incident and problem management: drive major incident response, root cause analysis, and post-incident reviews
* Build partnerships across application, business, and infrastructure teams
* Independently execute large projects and lead other analysts in completing projects

REQUIREMENTS:
* Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience) preferred; Prior experience in application support, operations, or engineering is a plus but not required
* Exposure to Point-of-Sale systems in enterprise environments is helpful; Some experience with Java is preferred, Go is a plus
* Any exposure to SQL or NoSQL databases (e.g., MongoDB), scripting (Shell, PowerShell, or Python), or ITSM/monitoring tooling (ServiceNow, Jira, Confluence, Splunk, Grafana, or equivalent) is a plus - willingness to learn these on the job matters more than prior mastery
* Interest in or willingness to learn payment card security standards (PCI-DSS)
* Excellent oral and written communication skills; Able to translate between business users and Company Technology teams
* Familiarity with the Agile process is helpful; Experience as a Scrum Master a plus
* Willingness to speak up and challenge developers on Agile best practices and definitions of done during refinement and QA
* Accountable for driving support tickets and emails to resolution
* Good judgment under pressure; Able to prioritize across competing support, testing, and scrum-master duties

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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