Member Advisor

Job DescriptionJob DescriptionMember Advisor Member Advisor Hot Job Bedford Service Center - Bedford, IN 47421
Apply
Overview
Salary Range
$22.08 - $29.43 Hourly
Travel Percentage
Up to 25%
Apply
Member Advisor
Join Our Award-Winning Team as a Member Advisor at our Bedford Service Center! Forbes has recognized
Hoosier Hills Credit Union as one of Indianas Top Three Credit Unions again in 2026, for the fourth consecutive year
! Do you have a strong grasp of retail and Credit Union products and services, along with a proven track record of sales and service excellence?

Are you ready to be the key player in delivering outstanding member service? Are you skilled at providing personalized advice and connecting members with the right products and services? If youre ready to make a meaningful impact in our members' lives and our community, wed love to meet you! What We offer:
Competitive Salary:
$22.08 - $29.43, commensurate with experience.

Comprehensive Benefits Package

Including health insurance, retirement plans, paid time off and much more.

A Rewarding Career

Be part of a team thats dedicated to making a difference in the lives of our members and the community.

Opportunity Overview

As a Member Advisor (MA) at Hoosier Hills Credit Union (HHCU), you'll be the cornerstone of our commitment to delivering exceptional member service. Your role is pivotal in establishing and nurturing relationships with members, ensuring they receive personalized advice, and connecting them with products and services tailored to their financial goals. You will handle transactions, provide account services, and offer guidance on a range of financial needs while striving to exceed member expectations.

What Youll Do

Deliver Exceptional Service:
Conduct transactions, from teller functions to loan processing, with precision and efficiency.

Provide Financial Guidance

Offer insightful budget counseling and financial advice tailored to individual member needs.

Ensure Compliance

Follow procedures for daily operations and stay updated with regulatory requirements.

Build Trusted Relationships

Act as a reliable resource, resolving issues from start to finish with professionalism and care.

Achieve Sales Goals

Proactively engage in referral and cross-selling opportunities to meet and exceed sales and service targets.

Exceed Expectations

Deliver service aligned with HHCUs Service Promises, prioritizing member interests.

Foster Positive Interactions

Build rapport with friendly and informative communication to understand and meet member needs.

Enhance Member Satisfaction

Resolve discrepancies. Proactively address requests and ensure exceptional service, boosting overall member satisfaction.

Collaborate and Contribute

Communicate effectively with your team, share important updates, and support branch events and community outreach.

Maximize Member Value

Utilize your knowledge of HHCU products to create meaningful value for members and align with our organizational goals.

Grow and Learn

Engage in continuous learning and self-improvement to drive personal and team development.

What Were Looking For

Educational Background:
High school diploma or equivalent required. Associate or Bachelor's Degree Preferred.

Relevant Experience

2to 5years in a retail or customer service role in the financial industry with cash handling and clerical experience.

Expert Knowledge

Strong grasp of retail and Credit Union products and services, with a proven track record in sales and service excellence.

Lending Knowledge

Loan training and an understanding of lending principles are preferred.

Top-Notch Communication Skills

Outstanding verbal and written communication that makes every interaction impactful.

Professional and Positive Attitude

A professional demeanor, and a can-do attitude that shines through.

Analytical and Judicious
: Ability to analyze data and make informed decisions in various situations.

Relationship Builder
: Skill in maintaining positive relationships with management, peers, and vendors.
Apply Now and take the next step in your career with Hoosier Hills Credit Union.
Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.
PM19
Share job details to Compensation details: 22.08-29.43 Hourly WagePI663fdf449358-25405-41703870