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Senior IT Pillar Specialist

McDermottPune🇮🇳India

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationPune, India
OnboardingAWSComplianceReconciliationServiceNowGenerative AIAzureITIL

Job description

Job Overview:

The ServiceNow ITOM & CMDB Architect is a senior technical developer role responsible for defining, designing, supporting and governing the enterprise ServiceNow platform, with a strong focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB).

This role will drive the transformation of CMDB into a service-aware, governed, and AI-enabled system of record, enabling end-to-end visibility across business applications, infrastructure, and cloud environments, while supporting automation, proactive operations, and compliance.

Key Tasks and Responsibilities:

  • Define and drive the architecture roadmap for ServiceNow ITOM and CMDB
  • Design scalable solutions across:
    • Discovery, Service Mapping, Event Management
    • Hybrid/cloud infrastructure environments
  • Lead the design and evolution of CMDB data models and CI relationships
  • Drive adoption of the Common Service Data Model (CSDM)
  • Establish and enforce:
    • Data governance policies
    • CI lifecycle management (onboarding, updates, retirement)
    • Data quality and reconciliation standards
  • Define CMDB ownership model and audit controls
  • Ensure CMDB acts as a single source of truth for enterprise IT assets and services
  • Integrate CMDB with Monitoring tools, Infrastructure platforms and Security systems
  • Ensure seamless alignment between CMDB and ITSM and ensure CI usage is embedded across ITSM processes
  • Drive adoption of AI/GenAI capabilities (e.g., ServiceNow Now Assist)
  • Act as a trusted advisor and SME for ServiceNow /ITOM architecture

Essential Qualifications and Education:

  • 8+ years of IT experience with minimum 5+ years in ServiceNow ITOM / CMDB roles
  • Proven experience with:
    • Enterprise-scale CMDB implementations
    • ITOM transformation (Discovery, Service Mapping)
  • Strong expertise in:
    • ServiceNow ITOM (Discovery, Service Mapping, Event Management)
    • CMDB, CSDM, CI lifecycle & relationships
    • ITSM modules (Incident, Change, Problem)
  • Hands-on experience with:
    • APIs, Integration Hub, MID Server
    • Cloud platforms (Azure / AWS preferred)
    • Monitoring and infrastructure tools

Certifications (Preferred)

  • ServiceNow CSA (Certified System Administrator)
  • CIS-ITOM / CIS-CMDB
  • ITIL Foundation

#LI-NS1

#DICE

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