Workforce Development Specialist

Our client, a leading organization in workforce development services, is seeking a dedicated Workforce Development Specialist to join their team. As a Workforce Development Specialist, you will be part of the Workforce Support Department supporting global customer service operations. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive mindset, which will align successfully in the organization.

Job Title: Workforce Development Specialist

Location: Boise, ID

Pay Range: $35.98

Shift: Day - Mon to Fri - 8 Hours

What's the Job?

• Manage and respond to customer inquiries via shared mailboxes during U.S. business hours, ensuring professional and timely communication.
• Support operational workflows by monitoring and fulfilling ServiceNow tickets, including administrative requests and system access issues.
• Analyze support activities to identify automation opportunities and develop AI-assisted solutions to streamline processes.
• Create reusable workflows, templates, and automation tools to reduce manual effort and enhance service consistency.
• Assist with content management, system integrations, and special projects aimed at operational improvements and system readiness.

What's Needed?

• Experience supporting enterprise applications and customer service operations.
• Familiarity with ticketing systems such as ServiceNow and learning management platforms like Workday Learning or Degreed LXP.
• Knowledge of process improvement, workflow optimization, and content governance.
• Ability to coordinate with global stakeholders and support project initiatives.
• Experience with AI and automation tools such as Microsoft Copilot, OpenAI solutions, or Mendix is preferred.

What's in it for me?

• Opportunity to work in a dynamic environment supporting innovative automation initiatives.
• Engage in meaningful projects that enhance operational efficiency and customer experience.
• Develop skills in AI-enabled support solutions and enterprise application support.
• Join a collaborative team committed to continuous improvement and professional growth.
• Be part of an organization that values diversity, inclusion, and employee development.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.