Manager - Technical Training

ESSENTIAL JOB FUNCTION

Safety and Regulatory Compliance

Support enterprise-wide safety training programs for field and operational employees.

Strong knowledge of and the ability to ensure compliance with OSHA, DOT, EPA, Kentucky Division of Water requirements, and utility safety policies.

Collaborate with the EHS Department to develop safety curriculum and training program related to

• Excavation and trench safety

• Confined space entry

• Lockout/tagout

• Traffic control and work zone safety

• PPE requirements

• Hazard communication

• Silica exposure

• Electrical safety

• Emergency response operations

• Compliance of standard specifications and drawings

Partner with supervisors and Environmental Health and Safety to identify training deficiencies and implement corrective actions following incidents, near misses, and safety observations.

Maintain all training documentation required for audits, inspections, and regulatory reviews.

Coordinate with Learning & Development department to develop curriculum, training materials, assessments as well as tracking of training records and documentation in HCM.

Utility Equipment Training and Certification

Develop, administer, and maintain qualification and certification programs for employees.

Coordinate classroom, field, and hands-on operator training.

Establish operator certification standards and periodic recertification requirements.

Oversee training for equipment including:

• Excavators

• Backhoes

• Skid Steers

• Wheel Loaders

• Forklifts

• Dump Trucks

• Vacuum Excavation Trucks

• Crane and Hoisting Equipment

• Concrete Equipment

• Service Trucks

• Large Meter Installation Equipment

• Specialized Utility Construction Equipment

  • Probational Field Technicians

  • Field Technician 1 & 2

  • All Classified Positions in MDOL & Metering

Ensure qualification records are maintained and readily available for operational, regulatory and payroll needs.

Operations Training and Program Development

Develop structured training pathways for:

Work with subject matter experts to identify and document standard operating procedures, job instruction and best practices.

Execute training needs Analysis, Design, Development, Implementation and Evaluation to meet the learning objectives and solve learning gaps of critical utility functions

Develop job instruction, training materials and assessments for critical utility functions including but not limited to:

• Main installation and repair

• Service line installation and renewal

• Valve maintenance and replacement

• Hydrant maintenance

• Meter installation and testing

• Utility locating

• Restoration practices

• Customer service field activities

• LW Standard Specifications

• LW Service Rules and Regulations

Support and manage technician progression, and succession planning initiatives.

Leadership and Program Administration

Develop annual training documents, plans, goals, and budgets.

Ability to cross collaborate with various departments and levels of the organization.

Coordinate and update learning management system, certification, and training records in the HCM system.

Develop, track and report training effectiveness and compliance metrics.

Evaluate emerging training technologies and delivery methods.

Provide regular reports to executive leadership on workforce readiness, compliance, safety performance, and training outcomes.

Supervise, lead and develop internal trainers and field subject matter experts who support workforce development efforts.

Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITY

This position provides leadership and direction to assigned staff and is responsible for workforce planning, employee development, performance management, coaching, discipline, succession planning, and ensuring the effective achievement of departmental and organizational goals.

WORKING CONDITIONS

Generally, works a 40-hour week in office and field environments, with travel between worksites. Work performed in office is mostly sedentary using a computer for most hours worked. Field settings may involve hazardous materials and equipment common in a construction environment. Field visits often require extensive standing, stooping, and walking on varying surfaces/terrains at time in adverse weather conditions. This position is subject to traditional on call expectations, and participate in additional off hour responsibilities, see below. Callouts are during night and other off-duty times are considered essential during inclement weather/emergency situations.

MINIMUM QUALIFICATIONS

Bachelor's degree in related field; and

Seven (7) years of experience in utility operations, safety management, workforce development, equipment operations, or related field; and

Three (3) years of supervisory or leadership experience; and

Valid driver's license.