Project Manager Mobile Device Technology

Location: New York, NY
Work Arrangement: Fully Onsite Local Candidates Only
Duration: 12 Months
Hours: 37.5 Hours/Week

Job Summary

We are seeking an experienced Project Manager to support enterprise-level technology projects focused on mobile devices, including smartphones, tablets, and related accessories.

A key initiative will involve a large-scale State of Good Repair (SOGR) Device Replacement/Upgrade Project, focused on replacing or upgrading mobile devices that are more than five years old or are no longer compatible with current operating system requirements.

The Project Manager will oversee projects from planning through completion, working with multiple departments and stakeholders to assess device inventories, develop deployment plans, coordinate logistics, and ensure devices meet current IT, security, and compliance requirements.

The role will also oversee device deployment activities, including inventory management, device staging, user coordination, scheduling, vendor coordination, ServiceNow activities, and tracking deliverables through completion.

Key Responsibilities

• Manage enterprise-level mobile device refresh, replacement, and upgrade projects from planning through completion.
• Coordinate with multiple departments, business stakeholders, and technical teams to assess existing device inventories and determine replacement requirements.
• Develop and maintain detailed project schedules, deployment plans, milestones, timelines, and status reports.
• Coordinate procurement, receipt, inventory, staging, configuration, and deployment of mobile devices and accessories.
• Ensure devices are properly configured, documented, asset-tagged, and entered into appropriate systems.
• Collaborate with IT, Mobile Device Management (MDM), Service Desk, Asset Management, Procurement, vendors, and business stakeholders.
• Coordinate device lifecycle activities, including receipt, staging, assignment, deployment, replacement, return, and final disposition.
• Manage and track ServiceNow activities related to device deployment and project execution.
• Monitor project progress and identify risks, issues, dependencies, and potential delays.
• Develop and implement mitigation strategies to keep projects on schedule.
• Track inventory, deployment status, user participation, device returns, outstanding activities, and project deliverables.
• Reconcile inventory and deployment information across multiple systems and data sources.
• Maintain accurate project documentation, trackers, reports, schedules, and status updates.
• Communicate project status, risks, issues, dependencies, and required actions to leadership and stakeholders.
• Ensure project activities remain within scope, schedule, budget, and established IT, security, and compliance requirements.
• Coordinate with vendors and internal teams to resolve shipment, inventory, device, and deployment-related issues.
• Support the transition of completed projects into standard operational processes.
• Identify opportunities to improve device deployment, inventory management, tracking, and project management processes.

Required Skills

• Enterprise Project Management
• Mobile Device Deployment & Refresh
• iPhone / iPad Lifecycle Management
• Inventory & Asset Management
• Project Scheduling & Planning
• Vendor Coordination
• Stakeholder Management
• Risk & Issue Management
• ServiceNow
• Mobile Device Management (MDM)
• IT Security & Compliance
• Deployment Tracking & Reporting
• Project Documentation
• Cross-Functional Coordination