Data Center Support Specialist with Security Clearance

Required: • Active/recent U.S. government security clearance.

• Minimum of 3 years System Administration and/or Data Center support services and support experience.
• Familiarity with security and data center management procedures.
• IAT Level II certification or higher.

Desired

• Windows Server Operating System Training
• College degree in computer science, cybersecurity or related field Job Description:
• Resolve hardware, software, and general IT issues including working on complex IT systems and applications.
• Routine electrical and HVAC operations in relationship to normal datacenter duties
• Prepare, install, perform diagnostics, troubleshoot, replace, and/or decommission equipment.
• Utilize tickets in resolving assigned tasks in support of the data center.
• Provide technical assistance to customers.
• Provide troubleshooting on the network through fundamental understanding of the functions of, and interactions between network, storage, and server equipment.
• Update data center Standard Operating Procedures (SOP). • Provide support in documenting changes and updating rack elevation diagrams, floor plans, and data center records (including information on cooling, space, and power).
• Support the change management process, provide Subject Matter Expert (SME) input, and execute changes as approved by the change management board.
• Provide routine inspection of the data center to improve and maintain high physical security standards.
• Make updates to data center records on the data center SharePoint site as needed. • Utilize Army Portfolio Management Solution (APMS) in making necessary changes to reflect the current state of IT investments, IT capabilities, and IT systems used for managing mission-critical, mission- essential, and mission support systems. • Perform routine inventories as directed by data center manager to ensure proper accountability of data center assets.
• Install, configure, troubleshoot, and maintain equipment and software, such as servers, storage devices, peripheral equipment, etc.
• Resolve an approximate average of 40 tickets a month.
• Assist in capturing and documenting data center records on the data center SharePoint site.
• Assist in the routine basic cleaning of the data center.

Physical & Mental Requirements: Performance of essential and ancillary functions may require: • Bending, stooping, and sitting. • Walking or standing for prolonged periods. • Ability to lift up to 50 pounds. • Requires near vision acuity to review written documentation. • Ability to hear and understand speech at normal room levels and on the telephone. • Manual dexterity to operate a telephone and keyboard. • Ability to lift horizontally and vertically.