Operations Support Supervisor

The Operations Support Supervisor is responsible for coordinating critical administrative and operational support functions for the plant/site. This role oversees activities related to training, warehouse support, customer documentation, logistics coordination, shipment processing, receiving, vendor/service coordination, and operational reporting to ensure efficient day-to-day business operations.

The position serves as a key link between operations, quality, customer service, logistics providers, vendors, and accounting functions.

• Coordinate daily operational support activities to ensure efficient plant operations and customer service.
• Manage laboratory and quality administrative functions including ISO management, documentation control, record retention, and customer Certificate of Analysis (COA) distribution.
• Ensure accurate and timely preparation of shipping paperwork, invoicing, and billing documentation.
• Coordinate outbound and inbound logistics with carriers, customers, and plant personnel.
• Support receiving activities for parts, supplies, and contracted services including documentation verification and system entry.
• Support creating Requisitions for parts and service the facility needs.
• Maintain operational records, production reports, shipping logs, and inventory-related documentation.
• Assist with scheduling and coordination of vendor services, contractors, and site support activities.
• Assist with scheduling of plant personnel
• Work closely with operations, maintenance, quality, accounting, and customer service teams to resolve issues and improve workflow efficiency.
• Support compliance with company policies, quality standards, safety requirements, and regulatory expectations.
• Identify and implement process improvements that enhance operational efficiency and administrative accuracy.
• Supervise and prioritize workload for operational support personnel as assigned.
• Provide backup support for key administrative and operational processes as needed.

• Associate’s degree preferred; equivalent operations or manufacturing experience considered.
• 3–7 years of experience in manufacturing, logistics, operations support, quality coordination, or administrative supervision.
• Strong organizational and multitasking skills in a fast-paced environment.
• Experience with shipping documentation, invoicing, logistics coordination, and customer communications.
• Proficiency in ERP systems, Microsoft Office, and data management systems.
• Ability to communicate effectively across departments and with external customers/vendors.
• Knowledge of manufacturing operations, quality systems, and supply chain processes preferred.