Quick Overview
Job Description
Service Controller – Lead With Impact in a Supportive Team
Location: Thame, Oxfordshire| Department: Service | Full-Time | Salary: up to £35,000 | Working hours: Monday - Firday 08:00 - 17:00, alternating rota for 16:30 and 17:30 finish
Are you an experienced administrator ready to level up? Do you thrive in fast-paced environments where you can take the reins, make a difference, and be part of a genuinely supportive team?
We’re looking for two detail-focused, proactive Service Controllers to join our high-performing Service department. If you're passionate about delivering results, love coordinating people and processes, and want to grow your career while making a real impact this is your next move.
What You'll Be Driving:
- Delivering the high-quality service we promise our customers
- Ensuring your region meets and exceeds KPI targets
- Planning and coordinating engineers for both scheduled and emergency service calls
- Acting as the go-to contact between technicians, customers, and internal teams
- Minimising open jobs and ensuring timely invoicing once completed
- Liaising with third-party suppliers to maintain timely and professional service standards
- Collaborating with the Regional Service Managers on service performance and regional updates
What You Bring:
- Strong administrative experience especially in a service-led environment
- Sharp Organisational skills and the ability to juggle multiple priorities
- A drive to improve operational processes, deliver results, and exceed expectations
- Eligibility to work in the UK
- Experience using ERP systems is a plus
- Experience in a technical environment such as the automotive or trucking industry is a plus
Why You’ll Love Working With Us:
- A bonus structure that rewards performance and contribution
- 25 days of annual leave, increasing each year up to 30 days
- Option to buy up to 5 additional days of holiday for even more flexibility
- Paid sick leave following successful completion of your probation
- Access to Group Income Protection for added peace of mind
- A supportive and collaborative team culture where everyone genuinely has your back
- Clear career progression and development opportunities
- The chance to make a visible, meaningful difference in how we deliver excellence
This is your chance to be part of something where your skills, ideas, and passion truly matter. If you're ready to support, and grow in equal measure—we’re ready for you.