Sales

Store Manager

WhizzToronto, Ontario🇨🇦Canada

Why this role stands out

Step into a high-impact leadership role at Whizz, where you will drive strategic growth, mentor a high-performing team, and shape the future of innovative transportation solutions. This position is perfect for a results-driven professional who thrives in fast-paced environments and enjoys taking full ownership of store operations and customer success. Apply today to elevate your career and make a tangible difference in a dynamic, forward-thinking company.

Quick overview

SeniorityMid Senior

Work modeOn Site

LocationToronto, Ontario, Canada

CRMERPCompliance

Job description

Position: Store Manager
Location: Toronto, ON, Canada

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

Key Responsibilities:

P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.

Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.

Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.

Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.

Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.

Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency."

Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
Proven leadership and team development skills.
Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
Excellent communication, problem-solving, and organizational skills.
Understanding of e-bike mechanics or related technical experience (preferred).
Experience with ERP/CRM systems and reporting tools (preferred).