Business Analyst -Property & Casualty (P&C) Insurance

We are seeking a detail-oriented and analytical Business Analyst (BA) with a strong technical background and experience in business requirements gathering, functional documentation, process modeling, and stakeholder management. The ideal candidate will act as a liaison between business stakeholders, clients, and development teams to ensure business requirements are clearly understood, documented, and translated into effective technical solutions.

Experience in the Property & Casualty (P&C) insurance domain is highly desirable, particularly with Policy Administration Systems (PAS), legacy billing systems, and claims management applications. Familiarity with Insurity is a plus.

Key Responsibilities

Business Requirements & Functional Documentation

• Gather, analyze, and validate detailed business and functional requirements.

• Create and maintain Business Requirements Documents (BRDs), Functional Requirements Specifications (FRSs), user stories, product backlogs, and other project documentation.

• Document business rules, system functionality, data migration requirements, and application workflows.

• Develop use case diagrams, business flow diagrams, process models, data flow diagrams, activity diagrams, and wireframes using MS Visio and other relevant tools.

• Create and validate current-state and future-state business process documentation.

• Research and document existing and future screen designs and business logic for legacy claims systems.

Stakeholder Management & Solution Design

• Understand client stakeholder needs and facilitate discussions to resolve conflicting requirements.

• Serve as the primary interface between business stakeholders, clients, and development teams.

• Facilitate design sessions with implementation teams to define appropriate business and technical solutions.

• Help stakeholders understand future-state processes and the changes required to support business objectives.

• Build strong relationships with stakeholders and adapt to client-specific processes and working practices.

Application & System Analysis

• Investigate business requirements, operational challenges, and opportunities for process improvement.

• Analyze legacy system integrations involving billing, policy administration, accounting, and account management systems.

• Work with technical teams to understand product architecture and translate business requirements into functional specifications.

• Support end-to-end enterprise implementation projects throughout the development lifecycle.

• Identify appropriate business and technology solutions that align with client requirements.

Agile Development, Testing & Implementation

• Participate in the Agile Software Development Lifecycle (SDLC), including requirements analysis, design, development, testing, and implementation.

• Coordinate with internal business partners and IT teams to review and approve requirements documentation.

• Assist in developing test scenarios, test cases, and acceptance criteria.

• Conduct internal quality reviews and coordinate User Acceptance Testing (UAT) with client stakeholders.

• Support end-to-end implementation activities and ensure delivered solutions meet documented requirements.

• Create training materials and conduct training sessions for client stakeholders.

Client Communication & Reporting

• Provide regular project status updates to stakeholders.

• Conduct application demonstrations for clients and senior leadership, including C-level executives, when required.

• Communicate business requirements, functional specifications, and technical concepts clearly to technical and non-technical audiences.

Required Qualifications

• Technical background with a basic understanding of product architecture and system functionality.

• Experience in business analysis, requirements gathering, functional documentation, and process modeling.

• Knowledge of the Agile Software Development Lifecycle and Waterfall methodologies.

• Experience preparing BRDs, FRSs, use cases, process flows, data flows, and other functional documentation.

• Strong analytical, critical-thinking, and problem-solving skills.

• Excellent verbal and written communication skills.

• Strong stakeholder management, relationship-building, and collaboration skills.

• Ability to work independently and effectively with cross-functional teams.

• Excellent organizational skills, attention to detail, and time-management abilities.

• Willingness to learn, accept constructive feedback, and adapt to changing client requirements.

• Strong listening skills, patience, flexibility, and a proactive approach to problem-solving.

• Ability to identify process improvement opportunities and maintain a broader business perspective.

Highly Desirable Qualifications

• Experience in the Property & Casualty (P&C) insurance domain.

• Experience with Policy Administration Systems (PAS) and insurance claims or billing applications.

• Hands-on experience creating, analyzing, and validating detailed functional specifications.

• Experience in end-to-end enterprise software implementation projects.

• Proficiency in MS Visio for process modeling, workflow diagrams, and system documentation.

• Experience with data migration rules, business rules, wireframes, and system design documentation.

• Experience facilitating solution design sessions between clients and implementation teams.

• Experience conducting UAT, quality reviews, client training, and stakeholder workshops.

Good to Have

• Experience working with Insurity products or solutions.

• Knowledge of Policy Administration Systems and insurance policy lifecycle processes.

• Experience presenting application demonstrations and status reports to clients and senior executives.

• Familiarity with legacy system integrations and modernization initiatives.

Key Skills

• Business Requirements Gathering & Analysis

• Business and Functional Requirements Documentation

• Property & Casualty (P&C) Insurance

• Policy Administration Systems (PAS)

• Legacy Billing and Claims Systems

• Agile SDLC & Waterfall Methodologies

• Business Process Modeling & Process Improvement

• Use Cases, User Stories & Functional Specifications

• MS Visio & Workflow Documentation

• UAT, Test Scenarios & Quality Reviews

• Stakeholder Management & Client Communication

• System Integration Analysis

• Enterprise Implementation & Change Support