Patient Attendant - Optional

PRN- McCullough-Hyde Memorial Hospital

As a Patient Attendant at McCullough-Hyde Memorial Hospital you'll provide continuous one-on-one observation for patients who require additional supervision due to risk of falls, elopement, confusion, altered mental status, or self-harm. This role helps maintain a safe and supportive environment by remaining with the patient and promptly alerting nursing staff when intervention is needed. This position will primarily work out of the Emergency Department but may float to other units as needed.
Job Requirements:
High School Degree or GED
Equivalent experience accepted in lieu of degree
Basic Life Support for Healthcare Providers (BLS)
Strong communication and interpersonal skills
Job Responsibilities:
Must be continually alert for signs of changes in patient condition. Must notify the patient's nurse quickly and notify the charge nurse if the patient's nurse is not available.
Cooperates with unit nursing staff to provide continuous observation and diversion of patient's attention from activities that may be a risk to their personal safety. Utilizes appropriate diversion activities to support a safe environment.
Functions as a team player by being respectful and helpful to patients, families and staff. If unable to fulfill a request, contact another staff member in a timely manner to assist. Communicates with unit staff, patients and families appropriately.
Remains with the patient at all times unless the RN caring for the patient determines otherwise. Communicates with the Charge Nurse and/or the RN caring for the patient if it is necessary to leave the patient for any amount of time.
Accompanies patient to off unit testing areas (radiology, ultrasound) continuing to provide appropriate observation for patient safety and assistance. Stays with the patient while off the unit unless otherwise determined by RN or department providing testing.
Other Job-Related Information:
Working Conditions:
Climbing - Occasionally
Concentrating - Frequently
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Consistently
Lifting 50+ Lbs. - Frequently
Lifting 11-50 Lbs - Consistently
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Frequently
Sitting - Occasionally
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community