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RemoteFull timeEngineering

customer engineer

TurbopufferUS / Canada🇺🇸United States

Why this role stands out

This remote Customer Engineer role at Turbopuffer offers a fantastic opportunity to directly impact customer success through problem-solving and technical expertise, fostering significant career growth. You'll thrive here if you excel at debugging, clear communication, and enjoy building trust within a dynamic team environment. Apply to leverage your skills and contribute to a company that values innovation and customer dedication.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeRemote
LocationUS / Canada, United States
Slack

Job description

turbopuffer is looking for an engineer to help our customers succeed. While every day is different; (from digging into unfamiliar systems and debugging, to writing code when that's what it takes), you'll see each issue through to its end.

what you'll do:

  • debug customer issues, optimize queries

  • write examples for our docs

  • write code to solve customer problems, ship PRs, and build automations

  • live in customer slack channels, helping to solve problems from first report to resolution

  • own customer outcomes

must have:

  • typist - you can write well and can explain complex ideas simply

  • linux - you're comfortable in terminals and reading logs

  • python or javascript/typescript - for reproducing issues and building solutions

  • human - you build trust and keep things productive when everything's on fire

  • systematic - you methodically work through problems until you've found the root cause

nice to have:

  • k8s experience

  • vector search or full-text search background

  • experience with the major cloud platforms

tpuf is hardcore & whimsical. we value:

  • overstep > understep

  • show > tell

  • complexity is earned

  • showing up as part of our customer’s team

  • making stuff easy to react to

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ApplyOr apply on Turbopuffer's site