CX & Resilience Engineering Leader - AI-Driven, Hybrid

Qantas GroupMelbourne, Melbourne🇦🇺AustraliaPosted 15 Oct 2026

Why This Role Stands Out

This role offers a significant opportunity to shape the customer experience and resilience of a leading airline's digital platforms, fostering innovation and driving impactful improvements. You'll thrive here if you're a seasoned engineering leader passionate about building secure, robust systems and guiding talented teams in a dynamic, hybrid environment. Apply now to join a reputable organization and advance your career in a pivotal engineering leadership position.

Quick Overview

Seniority

Mid Senior

Employment type

Full Time

Work mode

Hybrid

Location

Melbourne, Melbourne, Australia

Job Description

Jetstar Airways Pty Ltd seeks a Principal Engineering Manager, CX & Resilience to lead software engineering across Jetstar's customer journeys, including cyber engineering and resilience of the digital estate. You will own platform-level delivery, ensure consistent standards, and embed security and resilience by design within journey teams.

You will manage four managers and lead contracted engineering partners, guiding delivery, quality, and readiness across multiple domains, with a focus on