Quick overview
Job description
About the Role
Join a B2B AI software team as its first Enterprise Account Manager, reporting to the COO. You will own renewals and account expansion across existing enterprise customers, helping build a revenue-focused post-sales function.
What You'll Do
Manage post-launch relationships with enterprise buyers and program owners from production launch through renewal.
Forecast, negotiate, and close renewals while identifying opportunities to expand customer usage.
Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewals.
Use usage data and adoption dashboards to build customer business cases for broader deployment and additional use cases.
Lead executive business reviews and bring customer blockers to Product and Engineering with clear revenue impact.
What We're Looking For
Two to seven years of experience in enterprise account management or customer success at B2B software companies.
Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a $3 million to $4 million ARR portfolio.
A track record of growing accounts and closing renewals, with measurable revenue results and experience navigating multi-stakeholder commercial discussions.
Customer success experience beyond support, onboarding, or project management, along with familiarity with CRM systems, usage analytics dashboards, APIs, and AI or LLM products.
Experience with usage-based pricing, voice AI, or enterprise customers in healthcare, financial services, or airlines is helpful; technical or computer science background is also a plus.
Comfort working in a fast-paced, in-person startup environment and with an intensive 996 work schedule.
Compensation & Benefits
Base salary is $180,000 to $220,000 annually, plus equity. Visa sponsorship is available. Commission structure is being finalized.
Location
On-site in Redwood City, California.